twcinnh said:
Tudor said:
@twcinnh:
Did you set the printer to service mode first, then run the software?
Yes, the printer was in service mode. I'm borrowing a 32bit XP laptop and will try with that. I'll report the results across printers.
Tom C
Charmed. Yes, the service tool (
https://rapidshare.com/#!download|927p9|1749656189|ServiceTool_V2000.exe|401|0|0) ran quite nicely on a XP 32 bit machine.
I have found it both confusing and difficult to find how to enter service mode. Many people have posted the directions for their machine, but Canon understands how to maintain proprietary control and doesn't use the same method across printers.
If anyone does have the Canon directions for the pad replacements (provided with the ink absorber pads from Canon) I would appreciate a copy. The person I ordered the pads from gave me the 800 Canon Service number but they absolutely refuse to provide directions and insist I either take it to a service center, or use their 'Loyalty' program and buy a replacement for 25% off. It doesn't take much googling to find the recommended replacement printer at a price less than Canon's 'Loyalty program.
For those looking to enter service mode for the Canon MX860 here are the directions I followed from the Service Manual:
4-2. Service Mode
(1) Service mode operation procedures
Use the Service Tool on the connected computer.
1) Start the machine in the service mode.
i. With the machine power turned off, while pressing the Stop button, press and hold the ON button. (DO NOT release the buttons.)
ii. When the Power LED lights in green, while holding the ON button, release the Stop button. (DO NOT release the ON button.)
iii. While holding the ON button, press the Stop button 2 times, and then release both the ON and Stop buttons. (Each time the Stop button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
- Without the scanner (connect the operation panel unit);
While holding the ON button, press the Stop button 3 times, and then release both the ON and Stop buttons. (Each time
the Stop button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green.)
iv. When the Power LED lights in green and the machine displays "Service Mode Idle," the machine is ready for the
service mode operation.
LCD ready for the service mode operation:
2) Start the Service Tool on the connected computer.
i. When a button is clicked in the Service Tool dialog box, that function is performed. During operation of the selected function, all the Service Tool buttons are dimmed and inactive.
ii. When the operation is completed, "A function was finished." is displayed, and another function can be selected.
iii. If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog box to exit the error.
I hope this helps someone.
Regards,
Tom
