MKing
New Printer Member
- Joined
- Nov 18, 2019
- Messages
- 1
- Reaction score
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- Points
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- Printer Model
- XP-830
I'm currently printing from my Windows 10 laptop to my wirelessly networked XP-830 running driver Version 2.52.00 without any difficulty. My XP-830 utility settings are set to search for automatic driver updates every 2 weeks. When the Software Updater tells me Version 2.52.01 is available for download, I ask it to install "now". The new driver version downloads without difficulty, but the installation fails with the following message:
"Epson Printer Utility Setup: Make sure the printer is connected to the computer, then turn the printer on and wait for confirmation."
I'm given two choices: Retry and Cancel.
If I hit "Retry", the installation begins again, but fails with the same message as above.
If I hit "Cancel", the installation ends with the inaccurate message: "Epson Software Updater: The installation was successful."
Note, however, that the installation is NOT successful as evidenced by: 1) the version number one finds under Printer Properties/Version Information; and 2) the fact that the next time the Software Updater runs--either automatically or because I tell it to do so manually--it tells me Version 2.52.01 is available for download.
I've tried: a) turning the printer off-and-on and waiting for confirmation that it's connected to the network, then retrying a download; b) removing the driver, then reinstalling it--which installs version 2.52.00--then seeking to update to version 2.52.01 again; and c) using a hardwire between my laptop and the printer. Nothing has worked to-date.
Is anyone else having, or has had, this problem? If so, has anyone figured out how to solve it?
"Epson Printer Utility Setup: Make sure the printer is connected to the computer, then turn the printer on and wait for confirmation."
I'm given two choices: Retry and Cancel.
If I hit "Retry", the installation begins again, but fails with the same message as above.
If I hit "Cancel", the installation ends with the inaccurate message: "Epson Software Updater: The installation was successful."
Note, however, that the installation is NOT successful as evidenced by: 1) the version number one finds under Printer Properties/Version Information; and 2) the fact that the next time the Software Updater runs--either automatically or because I tell it to do so manually--it tells me Version 2.52.01 is available for download.
I've tried: a) turning the printer off-and-on and waiting for confirmation that it's connected to the network, then retrying a download; b) removing the driver, then reinstalling it--which installs version 2.52.00--then seeking to update to version 2.52.01 again; and c) using a hardwire between my laptop and the printer. Nothing has worked to-date.
Is anyone else having, or has had, this problem? If so, has anyone figured out how to solve it?