- Thread starter
Platinum Printer Member
- Oct 27, 2005
- Reaction score
- South Yorks, UK
- Printer Model
- Epson, Canon, HP... A "few"
Platen pad replacement has been a think ever since the earliest days of borderless printing in larger format printers like the R1800 and R2400 so there's definitely plenty of opportunity for both planning and resources so respectfully, Epson themselves have no excuse. Service centre/tech franchises? Hmm, maybe lack of awareness is a think for specific models but still the support chain and/or information for their franchisees shouldn't be that weak.That can't be planned if they are not even aware of it.................
LOL... well you never can tell- 'Achilles' - did they already have inkjet printers those days ?
Oh definitely it's going to only affect a much smaller number of printer owners, but even so, many of the printers that will be affected are going to be the R700/900, ET15000, etc... owners who have paid upwards of £600+ for their printer. We don't get many platen pad issues ourselves as the maintenance box units haven't really shown this issue in great numbers yet but when you get a call from someone in the same industry who's asking for help because of quotes like the example above you kinda get the feeling that this is something that's going to start as a trickle and then blow up rather badly in some OEM's face...I was referring more to typical desktop printers in my last posting, and you are right that the issue is more complex with the larger printers - A3 and up , and most users are not even aware of this 'problem zone'.
I don't know how often customers contact you about the platen pad, the waste ink is taken care off in various Canon and Epson printers now in newer models with the maintenance box , the platen pad is probably more an issue with printers targeted for photo/borderless printing like the G550/650 or resp. Epson models.
No idea about Canons here mind but for Epson, so far I see repeats of the same myopia that affected the roll out of Maintenance box printers in the XP15000, XP8500 realm... For one key 6-9 month period there was zero stock availability of replacement maintenance boxes because Epson just hadn't thought they'd be needed or something... It was a farce..
But again... getting off topic...