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Problem with Canon Pixma Pro 1

Discussion in 'Canon InkJet Printers' started by Mr Cuong, Jun 6, 2019.

  1. Jun 6, 2019
    Mr Cuong

    Mr Cuong Newbie to Printing

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    Printer Model:
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    Dear Friends,

    My name's Cuong from Ha Noi, VietNam.
    I have a Canon pixma Pro 1 Printer.
    It's used normally until last monday, it's show note error 1700, and i press the Stop/clear button, it run two days more. And now it show error 5B00.
    I want to ask friends to help me solve this problem. I think it's need to be reset, right?
    I tried to download some service tool, but it can't be run.

    Please help me solve this problem.

    Thank and best regards,
    Mr Cuong.
     
  2. Jun 6, 2019
    stratman

    stratman Printer VIP Platinum Printer Member

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    Welcome to the forum, Cuong.

    Sorry to hear of your printer problem. Hopefully a forum member who knows the printer will respond soon.
     
  3. Jun 7, 2019
    The Hat

    The Hat Printer VIP Moderator

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    WE can try and help but we need some more information, like how many LED lights are flashing and what’s the total print count, but most of all which method did you use to try and enter Service Mode and with which service tool..?

    Please post a nozzle check...
     
  4. Jun 7, 2019
    Mr Cuong

    Mr Cuong Newbie to Printing

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    Dear Friend,

    The LED lights are 7 flashing (both 2 lights).
    The total print count, how can i check?
    I entered the Service Mode and use the service tool 3400, but it seem doesn't run and it's still like that.

    Regards,
    Mr Cuong.
     
  5. Jun 7, 2019
    The Hat

    The Hat Printer VIP Moderator

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    If you can get into service mode on your printer, you can then use these instructions, but the printer must be connected by USB cable only..
     

    Attached Files:

    stratman likes this.
  6. Jun 8, 2019
    Mr Cuong

    Mr Cuong Newbie to Printing

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    Dear Friend,

    Thank for your information.
    The software Service Tool V3400 can be run any Windowns or not?
    I use Win 7 64bit. Is it ok to run?
    Can you send me your software which run good?

    Regards,
    Mr Cuong.
     
    The Hat likes this.
  7. Jun 8, 2019
    The Hat

    The Hat Printer VIP Moderator

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    Canon were, BUT 3D is better..
    Service Tool V3400 is good...
     
  8. Jun 10, 2019
    Mr Cuong

    Mr Cuong Newbie to Printing

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    Dear Friend,

    I tried to enter service mode, and it's fail.
    Please see the attach video to know.
    Sorry for mistake, Canon Pro 1 flash 8 times,it's not 7 times.
    Please help me to solve this problem.

    Regards,
    Mr Cuong.
     
  9. Jun 10, 2019
    The Hat

    The Hat Printer VIP Moderator

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    I suppled you with the information and instructions necessary to enter Service Mode correctly and safely, on the understanding that your printer was capable of doing so, based on the information your posted above.

    So now for the bad news, only the older Pro 1 printers can enter Service Mode and all later models have been blocked by the internal firmware from doing so and there is no way around this issue.

    You now have two choices, you can either return the printer to a Canon Service agent for them to service and reinitialise the printer for you, costing big money, or toss the printer in the nearest trash bin, and get a Pro 10, at least the inks will work in the Pro 10..Sorry....
     
  10. Jun 11, 2019
    Mr Cuong

    Mr Cuong Newbie to Printing

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    Thank so much for your support.
     
    The Hat likes this.

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