New member

[najmlmostakbal]

Seeking Technical Assistance – HP OfficeJet Pro X476dw MFP

Hello everyone,

My name is Mohamed from Morocco. I work in digital printing and backend systems, and I’ve been facing a technical issue with my HP OfficeJet Pro X476dw MFP printer since 2016.

After purchasing the printer, it was replaced under warranty. However, the supplier opened the box and removed the original Setup cartridges before handing me the replacement unit.

The issue:
This printer requires Setup cartridges (HP 970/971) to complete its initial configuration. Without them, it won’t accept standard cartridges or proceed with any printing tasks. HP support is no longer available for this model.

What I’m looking for:
I’m searching for **unused original Setup cartridges** for HP 970/971, or any reliable workaround to initialize the printer.

Personal note:
I am a young man with a physical disability, and I rely heavily on technology to support my work and independence. Reviving this printer would help me continue my printing-related projects and reduce costs significantly.

Can anyone help by donating unused Setup cartridges, offering used ones that haven’t been linked to another printer, or suggesting a trusted supplier or technical solution?

Feel free to reply here or message me directly. Your help would be deeply appreciated!

 

[Redbrickman]

I don't have any cartridges but if I were you I'd go back to the seller and explain that you can't get ti set up without them.