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Epson Status Monitor WiFi connection broken after Windows 10 update to 1709

Discussion in 'Epson InkJet Printers' started by brian_mk, Apr 16, 2019.

  1. Apr 16, 2019
    brian_mk

    brian_mk Getting Fingers Dirty

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    I have an Epson 1500W connected to my Windows 10 PC over WiFi. It has been working fine until a few weeks ago when I allowed the Windows 10 update from 1703 to 1709 to take place. Having had issues with Windows updates in the past, I had delayed the 1709 update for as long as possible.

    Since the update took place, I have noticed a delay of several seconds between submitting a print job and the printer starting. This delay did not happen prior to the update.

    I also discovered that the Epson Status Monitor was no longer reporting the printer ink levels. Instead the ink cartridge icons appeared greyed out.

    The Epson driver version is 6.92. I checked the Epson website to see if there was a later driver available but it appears that I already have the latest.

    I tried uninstalling and re-installing the Epson software using the original CD that came with the printer. This got as far as allowing me to enter the WiFi password (via a USB connection). The installer then attempted to verify the WifFi connection to the printer. After a long timeout, this failed.

    At this point I suspected there could be a problem with the Windows firewall blocking the ports used by the Epson Status Monitor.

    I found the following FAQ on the Epson website:-
    https://www.epson.co.uk/viewcon/corporatesite/products/mainunits/faq/1757

    Wireless Networking: Cannot view levels of remaining ink or other consumables in the printer driver or Status Monitor

    It gives the following directions to manually configure the firewall for Windows 10:-

    ========
    1. Click or tap the Windows icon in the bottom-left of your screen and click or tap on Settings.
    2. Click or tap on Network Á Internet.
    3. Click or tap Windows Firewall at the bottom of the screen.
    4. Click or tap Allow an app or feature through Windows Firewall.
    5. Click or tap on the Change Settings button.
    6. A list of programs will appear under Allowed apps and features. Check the list for any Epson programs such as EPSON Status Monitor, EPSON Network Utility, EPSON Scan, EPSON Scan Settings.
    7. Click or tap the box beside the program (under "Name") to allow it through Windows Firewall and check the boxes for both Private and Public.
    8. If you have located the Epson program and allowed it, click or tap OK to finish. If you are unable to locate the program in the list, you can locate the it and add manually. To do this, click or tap on the Allow another app button.
    9. If the program is listed, click or tap on the program to highlight it and then click OK. Now repeat step 5 to allow the program through Windows Firewall.

    [​IMG]Note:

    If the program is not listed, click or tap on the Browse button to locate the program.

    1. Choose the application from the folder, you may have to browse to the program files directory and select the appropriate .exe file for the application.

    EPSON Status Monitor:

    § eEBSvc: C:\Program Files\Common Files\EPSON\EBAPI\eEBSvc.exe
    Then:
    § Windows 10 32-bit (x86): C:WINDOWS\system32\spool\drivers\w32x86\3\E_STMS03.exe
    § Windows 10 64-bit (x64): C:WINDOWS\system32\spool\drivers\x64\3\E_STMS03.exe

    The software is installed to the drive that Windows is installed on - normally (C:. If this is not (C:, please change the drive letter from (C: to the correct value for your system environment.

    2. Click or tap Open or OK.

    1. Confirm that the added application appears in the check box and then click or tap OK.
    ========

    None of the above information appears to match what I see on my system:-

    Firstly, under Allowed Apps and features, I could only find two entries related to Epson:- ‘EpsonNet Setup’ for the installer on the CD and a second entry for ‘EpsonNet Setup’ for the latest version of the installer that I downloaded from the Epson website. There was no entry for Epson Status Monitor 3.

    C:\Program Files\Common Files\EPSON\EBAPI\eEBSvc.exe’ does not exist on my system.
    Instead I have C:\Program Files\Common Files\EPSON\EPW!3\E_S50RPB.EXE’.

    Similarly I don’t see the Epson status monitor 3 executable in C:WINDOWS\system32\spool\drivers\x64\3\E_STMS03.exe.
    Instead it appears to be called C:WINDOWS\system32\spool\drivers\x64\3E_IATIHME.EXE

    I’ve tried contacting Epson Support via the online chat on their website but found them completely useless.

    Has anyone else had similar problems following the Windows 1709 update?

    BTW: I can't figure out why 'C:backslash' is being converted to an :\ emoticon in the text above ???
     
    Last edited: Apr 16, 2019
  2. Apr 16, 2019
    stratman

    stratman Printer VIP Platinum Printer Member

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    It is the combination of ColonBackslash, not "C". Thank emoticon fans. :barnie

    Link not working when I just checked. Page says it is under maintenance. :idunno

    These things are notoriously difficult to diagnose over the internet.

    If you are not using Windows Firewall, then you need to look at the settings of the firewall you are using. For instance, I use Norton Security for AV and malware. It also has a Firewall that I use instead of Windows.

    If you are using Windows Firewall then it sounds like the Printer either isn't installed completely or may not be set up for WiFi. Or, maybe, the printer is "whitelisted / blacklisted" and is noted in a different section of the firewall's settings.

    You can use Google to search and find what each of the files you listed are for. For instance E_S50RPB.EXE

    Couldn't find out what this is. Did you type it correctly?

    Not me but I am sure some did as this is inevitable with millions of users on machines with millions of variations in their setup and/or malware. You could try Googling "windows 1709 update epson 1500w" or same but with "windows 1709 update epson ink monitor" or some other version. Seems others have had issues, too.

    Windows 1709 is old already. I currently run Windows 1809. I recommend you update to the latest version update of Windows as this may take care of your issues. Consider uninstalling your Epson printer before updating and make sure to reboot the computer before updating.

    Update! :old :thumbsup
     
    The Hat likes this.
  3. Apr 18, 2019
    brian_mk

    brian_mk Getting Fingers Dirty

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    Yes - there should to be a way to disable this feature. It can be annoying.

    The link is working this morning.

    A backslash between the '3' and 'E_IATIHME.EXE' went missing.
    It should be:-
    C:WINDOWS\system32\spool\drivers\x64\3\E_IATIHME.EXE

    This came from Task Manager. It shows a process named 'Epson Status Monitor 3'. Right clicking the process and select 'Properties' gives the path and filename.

    There is a second process related to Epson Status Monitor that shows up in Task Manager or Process Explorer named 'E_IARNHME.EXE'. This only runs when the printer properties window that displays the ink levels is open.

    I suspect this process is polling the printer status using UDP.

    I've not yet figured out how the UDP packets get through the Windows firewall as neither of the two processes above appear in the firewall exceptions list. It could be that they are making use of another agent or service that does appear in the list ?

    I shouldn't need to update Windows to 1809 to fix a firewall problem.
    In my experience, updating software that is not directly related to an issue will more often than not introduce yet more problems.

    I try to defer Windows Updates for as long as possible. In my experience they always give trouble.
    I'm sure it was a Windows update that caused the Epson Status Monitor to stop working in the first place.

    I had major issues with the Start Menu not working following the original update from 1703 to 1709 and was forced to roll back.
    It took Microsoft many weeks/months to fix. During that time they offered no help to users experiencing the problem.
    Forums offered 3 or 4 so called fixes along the lines of 'try this, if that doesn't work, try that'. None of these fixes addressed the real root cause of the problem.

    I seem to remember that the 1809 update was the one that deleted files from users drives causing many people to lose data:-
    https://redmondmag.com/articles/2018/10/09/microsoft-lost-files-issue-windows-10.aspx.
     
    Last edited: Apr 18, 2019
  4. Apr 18, 2019
    brian_mk

    brian_mk Getting Fingers Dirty

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    The problem I am seeing may be similar or the same as the one mentioned in this link:-

    https://answers.microsoft.com/en-us...-printer/5fd97bbe-4673-483d-b9b4-f6f2f7a4ba69

    This problem was reported soon after Windows 10 update 1709 was first released in mid October 2017.
    That ties in with my problem as I delayed the 1709 update until just recently.

    A reply from Microsoft in that thread contains a link to:-
    https://answers.microsoft.com/en-us...-655c-4563-bedf-5c89e27444c1?tm=1510873965090

    This relates to Win 7 but apparently it also applies to Win 10 after the 1709 update.
    It specifically mentions the problem applies to some Epson SIDM dot matrix and POS printers not working at all, so I'm not 100% sure if it is the same problem with the Status Monitor not working.

    Supposedly a fix was released in KB4055038:-
    https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038

    I can't see KB4055038 in my update history.
     
  5. Apr 18, 2019
    W. Fisher

    W. Fisher Printing Ninja

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    Interesting you had problems with 1709.

    My Windows 10-64x Home problems began with Windows 1809 when it first appeared around Oct. 2018. I updated to it from 1803 and several programs were missing as well as some desktop icons. Some were not "Digitally signed by MS" and then MS pulled the first 1809 in a few days for sundry issues and I believe they re-issued it later after they debugged it. It got so bad that it finally "black screened" and would not even boot up into Windows. Major failure which would cost me time to reload everything as well as argue with some software outfits for new serials too.

    Luckily, I had the entire 1803 version backed up on a flashdrive with Macrium Reflect 7. In about 45 minutes, I had reinstalled all software and 1803 back onto the computer's SSD drive and up and running. The newest Macrium has their backup choice (Still need the complete prior system on a flashdrive.) as well as Windows OS as a boot-up selection window too.

    As of now, I am still on 1803 and do not wish to repeat the mess. Windows keeps trying to install a newer version but I refuse it. I set their installs to the measured service download thing to keep it from doing it in the background. My internet speed is so slow the update takes overnight to do anyway. Wish I could permanently keep MS from updating, but all attempts seem to fail in time and MS finally gets through them with the Home version and asks to install it. No way - and leave my computer alone MS!

    W.F.
     
  6. Apr 18, 2019
    brian_mk

    brian_mk Getting Fingers Dirty

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    I totally agree. I was perfectly happy with version 1703. It was stable and everything was working as it should.
    Even with the 'Pro' version of Windows, you can only delay updates for a limited amount of time.
    I don't mind the security updates or bug fixes but I don't want any of the new features that M$ push onto users - especially when they break existing software.
    M$ don't test updates thoroughly before they are released. Obviously there are so many different systems out there that it would be impossible to test every combination. It's cheaper to release and wait for users to complain.
    The worst aspects of Windows Updates are 1) They are forced on you whether you like it or not and 2) They happen without warning.
    That can mean there is insufficient time to make sure everything is backed up before the update installs itself and wreaks havoc with your working system.
     
  7. Apr 18, 2019
    stratman

    stratman Printer VIP Platinum Printer Member

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    From your linked article: "It happened to "one one-hundredth of one percent of version 1809 installs," he indicated."

    When the error rates are this low it probably is due to the user's setup. hardware and/or settings. A corruption in the download is a consideration.

    MS re-issued the 1809 update after patching it in November 2018.

    You don't know what is the actual problem. Could be Epson is letting you down with a driver that is not as stable as you may think. Updating OS or drivers or re-installations of hardware are standard practices in approaching certain problems like yours. Any of these may resolve your issues. Or not.

    Where do you see that it apples to Windows 10?

    My reading of the link is it applies to Windows 8.1, Windows 7 Service Pack 1, Windows Server 2012 Standard, Windows Server 2012 R2 Standard, Windows Server 2008 R2 Service Pack 1.

    Regardless, the link states applies to Dot Matrix and POS printer, none of which applies directly to you. Correct?

    I get nothing when I Google this.
     
  8. Apr 18, 2019
    stratman

    stratman Printer VIP Platinum Printer Member

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    Which is why I suggested OP whitelist the processes/files that are blocked by his firewall as a possible resolution, whatever firewall that is. Your link give a better indication of what to consider than I was able to as a non-Epson user.

    Not sure why you would if your are a Windows 10 user as the fix is for older OS'es.
     
  9. Apr 18, 2019
    stratman

    stratman Printer VIP Platinum Printer Member

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    There are millions of different system setup. It is impossible to test ALL. Referring back to one of your links, the deleting of certain files in the unpatched update affected "one one-hundredth of one percent". That is pretty damn good error rates for a product that has to negotiate millions of different hardware and software setups. Of course when the error happens to you it seems the world is afire and no one can help. I do not think it fair to lay the blame solely at MS feet.

    Yes, typically long enough to see if others users are having issues (and maybe see a patch rolled out). Also, you can set conditions on when the update will be downloaded and installed. In this fashion, you can have plenty of time to do a backup before the update is installed on your computer.

    If that is not enough then get the Enterprise version of Windows where you can manage updates the old fashioned way.

    Power users dislike the update scheme from MS but you learn to live with it or get Linux/Mac. Don't let it get you down.
     
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  10. Apr 19, 2019
    brian_mk

    brian_mk Getting Fingers Dirty

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    In the link I referred to:-

    https://answers.microsoft.com/en-us...-printer/5fd97bbe-4673-483d-b9b4-f6f2f7a4ba69

    The reply from Microsoft Agent Gerard Qui on 20th November contains this:-

    Microsoft and Epson have identified the cause of the issue and are working together on a solution. This is not a printer driver related problem, so installing current or older print drivers will not resolve the issue.

    For now, we recommend checking this thread every now and then. Microsoft will provide an update as soon as possible. You may notice that the thread is for Windows 7, but it also applies on other Windows version such as Windows 10.
     

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