Hi, I was busy moving house and did not print on this printer for 2 mths. When I did a nozzle check just now, all colors except matte black were printing perfectly. The entire matte black print area was empty. Ink is fully filled with precision colors, and when i used my finger to push the sponge stub at the print head of the matte black, i noticed ink pushed out of the nozzles easily which suggested that they were not clogged. could this be due to a burnt print head? thing is, i seldom use it but i do print nozzle checks every 2 weeks to prevent clogs up till i move house which i neglect it for 2 months. is there any diagnostics software or procedure to perform to conclude whether if it is a dead print head, faulty purge unit or something else?
thanks!
Alvin
thanks!
Alvin