Pro-10 purge pad wiper jammed

[MJGadget]

I had a Pro-10 shipped to me. I am guessing that it must have been dropped because the wiper blade assembly is jammed and I get a 5C00 error. Does anybody know how to open up a Pro-10 to access the wiper blade assembly?

 

[The Hat]

Maybe these links will help you sort out your little problem, they are not directly or specific to your current problem but they’ll give you a complete picture as to what to expect when you go in..

P.S. Give everything a good spray of Windex and wipe off the excess with a paper towel, and don’t be afraid to get things wet.. gloves are essential…

https://www.printerknowledge.com/attachments/top-cover-removel-for-9500-pdf.3799/

https://www.printerknowledge.com/threads/sending-receiving-a-printer-by-courier-post.9710/

https://www.printerknowledge.com/threads/removal-of-top-cover-from-pro-9500.9961/

 

[stratman]

I had a Pro-10 shipped to me.

If this is a new printer or still under warranty then call Canon tech support immediately.

 

[PeterBJ]

From the photo the printer looks brand new to me. Isn't the shipping company responsible for damage to goods they transport?

 

[MJGadget]

I bought the printer "as is" on eBay for a very good price. I figured the print head was worth more than I paid. I am not sure why the original owner never went after the shipping company or maybe they dropped it themselves. There is no damage to the outer shell.

I was able to take it apart and as I suspected, the wiper blade assembly had popped out of it's track. I have popped it back in and it seems to be fine. I have yet to re-assemble it to test.

Taking the outer cover off is not the same as to the Pro-9500. The side covers do not pop up, they need to be slid to the back. The info on the Pro-9500 was very helpful in locating a lot of the tabs, they are just in different places. I will take some pictures and upload so others can follow.
Michael