- Joined
- Oct 27, 2005
- Messages
- 3,666
- Reaction score
- 1,351
- Points
- 337
- Location
- South Yorks, UK
- Printer Model
- Epson, Canon, HP... A "few"
Up until today I would have had no hesitation in recommending Inkcessories.com for stuff like Canon printheads but a recent experience coupled with some research I did in the past hour or so, has left me a little uneasy as to he quality of service of late.
First off I ordered in 6 printheads recently for a couple of Canon type systems and whilst the heads seem to be working pretty well I was struck by the fact that international shipping was charged at $65 for the 6 heads and yet the postage charge on the box was just over $19. Add to that it took them a week before they even actually shipped the darned thing. So whilst I was paying courier rates I was getting cheap, slip shod service.
Then I took a look on ebay and noticed that they're recently quit listing anything in their ebay store and it wasn't until I check feedback that I realised why.
http://toolhaus.org/cgi-bin/negs?User=inkcess&v=70
My first thought was WTF?!... It certainly doesn't look good and whilst I can at least be happy that my own stuff arrived and in relatively good condition I do wonder just what's happened.
Last thing... Before I found out about the ebay side of things I was looking at buying in a couple of printheads to replace a couple that have suffered from my poor CIS design... Unfortunately they're different from the ones I already had in so I started thinking about whether to get more than one or two and then make it more worthwhile by flogging the spares on ebay myself if I didn't need them. If nought else it'd help cover the postage.
Well if you go play with the incessories shopping cart system you quickly realise that something is definitely nor right with whoever set this website up. For example, you can get 2 printheads on international shipping for $20US, but if you double the quantity to four you have to pay $45US... Erm, pardon?! Then if you start using the checkout but decide you want to adjust the quantities you get a slightly different shopping basket that gives you different figures for USPS international which mysteriously double when you go back through the checkout process again.
To say this website is fubar is putting it nicely.
The irony in all of this is that up until now I've been pretty happy but this smacks of a business owner who's just let things slide and if they don't sort this stuff out they're going to be losing business hand over fist. Frankly, I would steer clear for a while until this resolves itself... Oh and if anyone happens to be in the USA and fancies trying the 800 number please feel free. I'd like to know if they even answer the phone because I can't access 800 numbers from the UK.
Jus thought I'd let people know about this anyways... not great. :/
First off I ordered in 6 printheads recently for a couple of Canon type systems and whilst the heads seem to be working pretty well I was struck by the fact that international shipping was charged at $65 for the 6 heads and yet the postage charge on the box was just over $19. Add to that it took them a week before they even actually shipped the darned thing. So whilst I was paying courier rates I was getting cheap, slip shod service.
Then I took a look on ebay and noticed that they're recently quit listing anything in their ebay store and it wasn't until I check feedback that I realised why.
http://toolhaus.org/cgi-bin/negs?User=inkcess&v=70
My first thought was WTF?!... It certainly doesn't look good and whilst I can at least be happy that my own stuff arrived and in relatively good condition I do wonder just what's happened.
Last thing... Before I found out about the ebay side of things I was looking at buying in a couple of printheads to replace a couple that have suffered from my poor CIS design... Unfortunately they're different from the ones I already had in so I started thinking about whether to get more than one or two and then make it more worthwhile by flogging the spares on ebay myself if I didn't need them. If nought else it'd help cover the postage.
Well if you go play with the incessories shopping cart system you quickly realise that something is definitely nor right with whoever set this website up. For example, you can get 2 printheads on international shipping for $20US, but if you double the quantity to four you have to pay $45US... Erm, pardon?! Then if you start using the checkout but decide you want to adjust the quantities you get a slightly different shopping basket that gives you different figures for USPS international which mysteriously double when you go back through the checkout process again.
To say this website is fubar is putting it nicely.
The irony in all of this is that up until now I've been pretty happy but this smacks of a business owner who's just let things slide and if they don't sort this stuff out they're going to be losing business hand over fist. Frankly, I would steer clear for a while until this resolves itself... Oh and if anyone happens to be in the USA and fancies trying the 800 number please feel free. I'd like to know if they even answer the phone because I can't access 800 numbers from the UK.
Jus thought I'd let people know about this anyways... not great. :/
