incompatible cartridges in HP Deskjet Ink Advantage 3635

[ayumu85]

good evening and sorry for the errors in the text, I am from Argentina, I have an HP Deskjet Ink Advantage 3635, I use compatible alternative cartridges, I mistakenly changed the black ink cartridge with the printer on and from that moment on it gives an error of incompatible cartridges in both. I tried to reset the cartridges with the combination of power and X but it didn't work, I hope you can guide me