Just wondering if anybody was able to resolve this issue. I am having the identical issue to the OP and some of the others on this thread. It sounds like the printhead/carriage is dragging and hitting against all the guides underneath... you can even see a small spot where it seems to be rubbing on all of them. I have tried several alignments (which result in the tearing of the paper on the second sheet of the vertical alignment), blowing compressed air underneath to loosen up debris, and changing the settings to "thick paper". All of these still result in the tearing of paper at the edge regardless of thickness and what seems to be dragging all of the way across.
My issue evolved over the course of printing about 30 copies on satin 11X17.
Any help would be AMAZING!
hi tnew87!
I dismounted my printer (ET-7750) and found the issue! I was having similar problems, more and more hitting on the paper, and eventually it got so bad, that it felt like the head-carriage was hitting the plastic lines below!
So I dismounted it, open the carriage from the top, remove the 6 ink feeders (which makes a mess of ink)... then under that, attached with 4 screws, the print-head itself can be lifted out.
And... once you see the bottom of the print-head, you discover the horror. There is a skinny metal protector "around" the print-head itself, which was bent downwards!! I dismounted that protector, flatten it in the workshop, and put it back in place. Then I reassemble everything. Now the print-head can move without hitting the plastic below.
I'm considering removing this protector altogether if I have too dismount it again.
After remounting it, I had to do a Power Clean to get back ink up to the head.
Another printer saved from the garbage!