Epson Workforce fatal error code 031004

ibo.gezen

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hi.my printer models epson wf pro c5790. my printer has an error called 031004.

I guess it's an issue with head temperature.

can you help me please.
 

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stratman

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Please translate to English exactly what the error message says.

Not the same printer model as yours but probably applies to your printer as well:

  • Code: 031004, 031005
  • Description: • Head temperature error (error code: 031004)
    • X-Hot detect error (at ink replacementtiming) (error code: 031005)
  • Causes: Occurs if the head temperature exceeds a set temperature.
    • Head FFC inserted slanted
    • Print head failure
  • Remedy: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
    Y. Replace the print head
    N. Reassemble

From https://printcopy.info/?mod=erc&brand=Epson&model=WorkForce+WF-C869R&page=12


FFC = Flexible Flat Cable

http://64.207.244.88/upload/Caution! FFC.pdf
 

ibo.gezen

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thank you so much. I'll try the things you suggest carefully.I will share the result with you here.

also I did not understand the error message. Only the code is understood.
 

stratman

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You're welcome. Look forward to reading your results.
 

ibo.gezen

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hi. I was careless so I plugged the head sockets in the wrong place. problem solved now.
thank you very much:frow
 

stratman

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Glad to hear you are back up and running. Happy printing!
 

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