Epson Surecolor P900 – Two parallel indents on leading edge of paper

[snibbe]

I purchased an Epson Surecolor P900 two years ago that has always exhibited the following problem that occurs with every type of paper. I’m getting two small parallel indents (~2″ apart) on the leading edge of prints. This happens on Canson Infinity Rag Photographique 210 gsm and 310 gsm, via rear fine-art feed, borderless and with margins (these are my most commonly used papers); as well as other types of papers.

I have tried adjusting:

• Platen gap: Standard → Widest
• Margins: up to 15 mm
• Front vs. rear fine-art feed
• Reduced color density
• Cleaned rollers

Marks appear before the image area, always in the same spots. I suspect these are pinch/exit rollers, but am surprised it happens even with thick stock and generous margins.

Has anyone else seen this? Is there any fix—settings, service adjustment, or roller disable—for fine-art matte media? I'm getting close to buying another printer, e.g. the Canon imagePROGRAF PRO-1100, because I can't exhibit or sell prints with this problem.

(image attached)

 

[The Hat]

because I can't exhibit or sell prints with this problem.

If these indents are causing you so much concern, you can simply trim them off..