Epson Stylus Photo RX680 - "General Error"

[Skelekitty]

Hi there. My old faithful workhorse seems to have given up the ghost this week and I cannot go without (need it for my invoices/mailing labels/etc.) I have replaced it with a newer model for cheap thanks to rebates and the epson loyalty program, but IF I can fix this baby, I'll keep it and retire it to the home office.

Since last week, I haven't been able to print and receive this error on the display:

*ERROR*
A printer error has occurred. Turn off the printer and turn it on again. Please see your documentation.
Documentation says to clear all paper from printer, then turn it back on. Then I get the same message again. It's maddening.


I have gone through the troubleshooting for paper jams several times and have gone through an hour of trouble-shooting with Epson over the phone. Nothin'


Again, I have already replaced my text/invoice printer already, but hate to chuck this in the bin if it can be saved. Anyone have any ideas??


Thanks! Krissi

 

[websnail]

I've got a whole heap of possible problems in this article so rather than repeat the whole thing here you go..

http://www.octoink.co.uk/kb/questions/128

Let me know (here) if you find anything that might help narrow things down... An RX680 is worth hanging onto if you can!

Good luck,

Martin