Vertical line indentation down prints xp-970

[mark25810]

Hi there hope someone can help

I have a xp-970 and using 300gsm and 280gsm photo paper when tilted in light the printers habe vertical pressed in lines all down top to bottom spaced maybe 3cm apart or just over

Anyone know why or how to stop it, i did try thick paper setting but think thats for the print head.

Ita not the pinwheel dots as this is a full straight line pressed

Surely the printer can handle these thick papers more so since its aimed at picture painting and A3 also

 

[thebestcpu]

Hi there hope someone can help

I have a xp-970 and using 300gsm and 280gsm photo paper when tilted in light the printers habe vertical pressed in lines all down top to bottom spaced maybe 3cm apart or just over

Anyone know why or how to stop it, i did try thick paper setting but think thats for the print head.

Ita not the pinwheel dots as this is a full straight line pressed

Surely the printer can handle these thick papers more so since its aimed at picture painting and A3 also

HI @mark25810

Have you seen an actual print spec that allows for the paper thickness and type you are using?

The most I have seen published for that printer is 255 g/m2. The maximum thickness for the rear tray is 23 mil (which probably includes paper swelling from ink). Note that the paper weight is an incomplete criterion. Some papers, such as rag and matte, are thicker for a given weight (the paper components are not as dense).

As with most printers, Epson only quotes which specific Epson papers will work in their specs, so your mileage may vary with other Epson papers or non-Epson papers.

Of course, this assumes you are picking the right media setting to go along with the paper you are using, which typically controls the distance from the head to the paper

I suggest printing with an in-spec or, better yet, a supported Epson paper. If you have an issue, then it will be easier to track down the problem.

Just my own opinion, of course.
John Wheeler.

 

[mark25810]

HI @mark25810

Have you seen an actual print spec that allows for the paper thickness and type you are using?

The most I have seen published for that printer is 255 g/m2. The maximum thickness for the rear tray is 23 mil (which probably includes paper swelling from ink). Note that the paper weight is an incomplete criterion. Some papers, such as rag and matte, are thicker for a given weight (the paper components are not as dense).

As with most printers, Epson only quotes which specific Epson papers will work in their specs, so your mileage may vary with other Epson papers or non-Epson papers.

Of course, this assumes you are picking the right media setting to go along with the paper you are using, which typically controls the distance from the head to the paper

I suggest printing with an in-spec or, better yet, a supported Epson paper. If you have an issue, then it will be easier to track down the problem.

Just my own opinion, of course.
John Wheeler.

Ah see i got it after watching reviews and one used it for prints and card making and i just used same paper as she did and she doesn't have this issue as i asked her.

I was mistaken the other paper was 260gsm but obviously the extra 5 must be too much though lines are not as bad on that.

Ill habe to get some 250 or usually 240 i see more often and see what happens with that. Though not really wanting that flimsy for prints but might have to do

I don't seem to have this issue with 300gsm matt though. Just gloss

 

[thebestcpu]

Here is a reference to the supported Epson papers for the cp-970:
xp-970 E;son Compatible Papers

One of the thicker ones is the Fine Art Velvet that is 19 mils and 260 g/m2 and here is the link to that paper

https://epson.com/For-Work/Paper/Pro-Imaging/Velvet-Fine-Art-Paper/m/S041636

Hope this is of some incremental help
John Wheeler

 

[thebestcpu]

I will also add the link to the User's Guide for the Epson XP-970. It is 365 pages long, yet searchable by the table of contents or just searching by keyword.
https://files.support.epson.com/docid/cpd5/cpd57393.pdf?utm_source=chatgpt.com

John Wheeler

 

[mark25810]

Tried 240 gsm which feels very flimsy and they are still visible

 

[thebestcpu]

That was a good test. You have tried the basics, so it appears some debugging is needed. As part of debugging and locating the source of the issue (printer, software, paper, pilot error), one of the techniques to narrow it down is to separate when it occurs and when it does not. Not everyone has the patience to step through debugging, and that is OK. Maybe another forum member can jump in with a more direct answer.

Here are some basics needed to help debug
- Just confirming that this is indentations and not ink-related (e.g., a head issue)
- Has your printer always had these indentations with thick paper, or is this a new issue that cropped up
- Do the indentations go away with regular thickness paper?
- Did you buy the printer new, or was it pre-used (many used printers get sold with existing problems that are not obvious at first.
- What is the paper brand and specific paper that is being used? Some papers are pretty soft and more prone to getting indentations. It would help if you used an Epson listed thick paper to try as to make sure this is not a soft paper issue.
- What are the media settings you are choosing in the printer driver?
- Are you on a PC or Mac?
- What software program are you using to print from?
- Are you using the official Epson print driver software vs a built-in print software from the OS (primarily a Mac issue)
- Are you changing the print settings through the software print driver or from the front panel on the printer? One usually has primary control and will ignore the other, so this one is important to make sure the printer is using the settings. I prefer to have the printer driver software take control and ignore the printer panel.
- Are you using the rear feed path (least bending) and only one sheet at a time? This one is important for thick paper
- Is the paper flat? Slightly curved paper makes it prone to rubbing on internal printer components.

I assume you have the printer driver control the printer and not the print panel on the printer.
It is essential to make sure the "Thick Paper" option is being applied.

With the printer driver in control, use the "thick paper" settings as specified in the manual. I have shown a snippet below for Windows and Mac printer driver settings.

Windows:

For Mac

All of the questions provided will help provide insight to what is going on. There is always the possibility that there is some mechancial issue with the printer yet hopefully this will be tracked down to something easier.

I know that was a lot of questions to answer yet it will help forum members help you with your problem.
I hope this is helpful
John Wheeler