TS3751i will not connect either by wifi or USB

[John Wallace]

I have never ben able to connect this printer by wifi and assume this was a manufacturing problem. I downloaded the latest software and used the canon connect app but it would not connect. It did, however, work via USB. couple of days ago it ran out of color and I installed a replacement canon cartridge. Since then I have been unable to connect via USB. The printer works as a standalone copies but not via a computer. Again, I ran the Canon connect app but to no avail,

Any ideas?

Thanks - Sunnyjohn

 

[John Wallace]

Many thanks to the 128 of you who read my post. The problem is, of course, that there are now so many printers out there that it is difficult to find a solution to a somewhat more obscure one, as my one is. I paid £30 for it and that included two full cartridges. The cost of replacement cartridges is more than that, so I have taken the cartridges out, dumped the printer and bought another that does use the same cartridges. El fin!

 

[PeterBJ]

I read the post, but didn't respond as I cannot figure out this strange error.

 

[John Wallace]

I read the post, but didn't respond as I cannot figure out this strange error.

Many thanks. I think it must be a manufacturing fault, possibly with the printer's processor. I should have sent it back but I left it too long, thinking it was partly my problem. Ironically, I used the updated Cannon Connect software to update my old MG 5350 printer (yep- it's still working) and take it off USB and on line and it worked perfectly!

 

[donaldolsen]

I have never ben able to connect this printer by wifi and assume this was a manufacturing problem. I downloaded the latest software and used the canon connect app but it would not connect. It did, however, work via USB. couple of days ago it ran out of color and I installed a replacement canon cartridge. Since then I have been unable to connect via USB. The printer works as a standalone copies but not via a computer. Again, I ran the Canon connect app but to no avail,

Any ideas?

Thanks - Sunnyjohn

Since it was working before over USB when I had the other cartridge in, I would also suggest trying another USB cable and/or usb port first, then completely uninstall and reinstall the printer driver, and also see if the printer itself displays any error messages on it.

 

[jimbo123]

start clean, try a different PC w a different USB cable. if still NG, try reset options below

If you are only trying to reset the Wi-Fi/Network settings to connect to a new router, press the Setup button until "10" appears, then press the Black or Color button.

To perform a full factory reset on your Canon PIXMA TS3751i, press the Setup button repeatedly until "17" appears on the LCD screen, then press the Black or Color button. This clears all network, device, and user settings.

also see

J

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