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Please Help, Epson 1400 Cannot Recognize Ink Cartridges

Discussion in 'Epson InkJet Printers' started by max-damage, Oct 22, 2013.

  1. Oct 22, 2013
    max-damage

    max-damage Getting Fingers Dirty

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    Hi
    Im owner of Epson photo 1400 inkjet printer for about year. Using CISS all time.
    Yesterday, suddenly printer refuses to recognize ink cartridges (all of them). Red lamp is lighting for ink.
    So far I have tried :
    1. Tried pressing CISS button several (in ink change process)
    2. Tried to turn off printer for some time, turn it again, nothing,same problem
    3. Tried to reset it with adjustment program (ink waste pad reset, inital reset), same problem.
    4. Tried to replace ink cartridges, compatibles, also tried 791-6 Refillable Cartridges, nothing (these cartridges are tested in P50, working perfectly)
    5. Tried several youtube tutorials, nothing
    6. Tried to replace CSIC (taken from RX585) since they have same connector, nothing
    7. Tried to disable "status monitor"
    8. Tried to update the firmware (older one), still same problem
    9. Tried the websnails metod, didnt solve problem
    10.Replaced motherboard , problem is solved.

    But,one strange thing, as soon I remove one cartridge (no matter witch one), status monitor "cartridges information" give me error that only one is missing,and reading other five ok.
    1.jpg 2.jpg 3.jpg 4.jpg

    Also, i have AR1273 firmware.
    I have read here about firmware update, how can I do this
    http://www.printerknowledge.com/threads/epson-1400-firmware.7056/

    many thanks !
     
    Last edited: Nov 29, 2013
  2. Oct 22, 2013
    websnail

    websnail Printer VIP Platinum Printer Member

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    Based on everything you've said I'd say your CIS chips are faulty and need replacing but a few other things to check out:
    1. Clean the CIS chips of any grease, ink and check alignment
    2. Carefully examine all the contact wires (that normally touch the CIS/cartridge chips) for any fluff, damage, etc...
    3. If you spot any problems in 2. such as soiling then very carefully use cotton buds (the things you use to clean your ears) and some water to gently clean the wires. These wires are extremely delicate so take your time and ensure nothing on the bud can catch the wires or it's game over!

    My guess is that you'll need to contact your CIS supplier and get a replacement set of ARC chips to resolve the issue but the above may help.
     
  3. Oct 22, 2013
    max-damage

    max-damage Getting Fingers Dirty

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    Thanks for replay
    As you can read in post, n.4., I have tried EPSON refillable cartridge with ARC (witch I have previously tested on epson P50 - working), same problem :(
    Also, I have tried to replace CSIC (not CISS), same problem :(
     
  4. Oct 22, 2013
    websnail

    websnail Printer VIP Platinum Printer Member

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    Sorry, my bad for not paying attention to your original post.

    I have to admit that is very odd behaviour indeed. It's a long shot, but could you try disabling the Status monitor software and seeing if that is somehow affecting the way the printer is behaving?

    I'm sorting out a PM for you as well regarding one other point you raised.
     
  5. Oct 22, 2013
    max-damage

    max-damage Getting Fingers Dirty

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    I have tried to disable Status monitor, same thing, I think this monitor doesnt affect the problem because when printer is not connected to PC , "ink" lamp is on, so it cannot recognize ink with or without PC. I have updated post. thanks
     
  6. Nov 16, 2013
    websnail

    websnail Printer VIP Platinum Printer Member

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    A belated update to this but I realised an experience I went through a couple of weeks back with a PX720WD might be relevant.

    We'd reset the waste ink counter on the thing and then installed a set of refillable cartridges but the printer kept refusing to recognise one or more of them. It was made even more weird when we removed all the cartridges and then installed a set of OEM cartridges that the customer had purchased. The printer refused to accept some of these either!

    In the end I spent something like 45 minutes checking for issues with the chip contacts and similar only to fall back on trying to install the cartridges one at a time in various orders.

    For whatever reason, we finally got the printer to accept the cartridges by going with a routine that installed one cartridge at a time (closing the cartridge bay between each) but in a non linear order.

    Unfortunately because we were trying everything I didn't make a note of the order we put the "successful" cartridge insertion in, but I believe we ended with the two carts that were showing as problematic which seemed to be Magenta and Light Magenta more than anything else.

    Basically, try removing all the cartridges and then insert them in different orders, closing the cover between each insertion.

    If you can, make a note of the orders that don't work to avoid repeating yourself.


    It's a bit random but we only found out because it made no sense that the OEM's were being refused too.
     
  7. Nov 23, 2013
    max-damage

    max-damage Getting Fingers Dirty

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    Hi
    Many thanks for replay.
    I dont quote understand, basically i need to put one catrige, press ink button, close lid, wait, than press ink button again and put second catrige ... repeat process ? pls, correct me if Im wrong ?
    I will try that and post some replay
     
  8. Nov 29, 2013
    max-damage

    max-damage Getting Fingers Dirty

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    Update:

    I have tried that, nothing :(. So I ordered a new motherboard, now the printer is working perfectly :D , cost of new motherboard is big but it is worth since 1400 is rare edition.

    thanks
     
    websnail likes this.
  9. Nov 29, 2013
    max-damage

    max-damage Getting Fingers Dirty

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    I will update first post for future search.
     
  10. Dec 8, 2013
    Tristan Derida

    Tristan Derida Print Lurker

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    Hi. it's a little bit late To try maybe, but who have an issue with ciss not recognizing can try my solution. First of all remove the ciss while the Printer is off. Than restart Printer without any cartridges inserted. Reinstall ciss again and ciss will recognized. The point is never remove or change cartridges while Printer is offline. Hope this will help
     

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