PLEASE help me help my mother!!! thanks in advance!!!
my mother's yellow ink cartridge was running out and when she replaced it, she accidentally put a 2nd magenta ink cartridge in the slot for the yellow ink cartridge. when i realized the issue, i removed the 2nd magenta cartridge and ran to the store to buy a new yellow cartridge. i replaced the cartridge and was planning to clean it and realign the print head but now there is a new issue: the printer blinks (5) orange lights and (1) green light.
i have tried the following:
-- disconnected the printer cable / power cord for (1) week
-- ran this sequence:
1. Start with printer OFF
2. Hold down RESUME and then hold down POWER
3. Release RESUME
4. press RESUME twice, then release POWER
5. let green light blink until printhead has finished moving.
6. Select functions below with RESUME, execute with POWER
at this point, the printer is inoperable; not sure what to do and could use someone's guidance.
again, thanks for your help!!
my mother's yellow ink cartridge was running out and when she replaced it, she accidentally put a 2nd magenta ink cartridge in the slot for the yellow ink cartridge. when i realized the issue, i removed the 2nd magenta cartridge and ran to the store to buy a new yellow cartridge. i replaced the cartridge and was planning to clean it and realign the print head but now there is a new issue: the printer blinks (5) orange lights and (1) green light.
i have tried the following:
-- disconnected the printer cable / power cord for (1) week
-- ran this sequence:
1. Start with printer OFF
2. Hold down RESUME and then hold down POWER
3. Release RESUME
4. press RESUME twice, then release POWER
5. let green light blink until printhead has finished moving.
6. Select functions below with RESUME, execute with POWER
at this point, the printer is inoperable; not sure what to do and could use someone's guidance.
again, thanks for your help!!