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MG6450 - Service mode hangs

Discussion in 'Canon InkJet Printers' started by Szines, Dec 9, 2016.

  1. Apr 13, 2017
    The Hat

    The Hat Printer VIP Moderator

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    I tried the new 4905 Service Tool by @James Michael L. Acierto, and it got zapped on my system as I expected it would, there’s no point in me try to get it to work because all my PC’s are wrapped up as tight as a duck’s ass...:hu

    This is the only sure way to run the Exe File... ;)
     
  2. Apr 13, 2017
    stratman

    stratman Printer VIP Platinum Printer Member

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    Most likely true and reason why the explanations for the malware alerts are so generic. For me, Norton Security flagged both the EXE and the DLL found in the Service Tool zip file. Not every day I see a DLL flagged, but, why not as it is just a library of code used by the EXE to do its job. Not sure why the coder didn't compile the DLL code into the EXE to keep a one-file "elegant" solution.
     
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  3. Apr 13, 2017
    stratman

    stratman Printer VIP Platinum Printer Member

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    Not necessarily true. You can temporarily disable your security application entirely or you can set it up to ignore the file(s) and therefore not delete them or impede their operation. Norton allows for both of these "solutions" which can be initiated from the pop up alert window generated by Norton when it finds something real or potentially bad.

    However, this will leave you open to infestation, so, either run the file(s) in a sandbox or, better yet, a virtual machine to test. Like @PeterBJ said, another choice is if you have a standalone computer that is neither connected to the internet nor networked with your other computers and is void of any and all personal data.
     
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  4. Apr 13, 2017
    The Hat

    The Hat Printer VIP Moderator

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    Ha ha, very funny @stratman, if I altered the Norton setting on the computer, my son would have me on a rack and flogged for interfering with any of the settings, I just couldn’t go there, :bow he’s the Malware BOSS... :smack
     
  5. Apr 13, 2017
    stratman

    stratman Printer VIP Platinum Printer Member

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    Not trying to be funny, just letting you and others know the possibilities.

    You should go with your son's recommendation.
     
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  6. Apr 13, 2017
    The Hat

    The Hat Printer VIP Moderator

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    I am and I’m not touching anything...:hide
     
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  7. Apr 20, 2017
    PeterBJ

    PeterBJ Printer Master Platinum Printer Member

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    I have tried running the service tools v4720 and v4905 on my experimental old Windows XP computer. AVG Free immediately quarantined the exe files and prevented running the service tools. Some time ago I was able to run the version 4720, but it seems AVG has been updated since then.
     
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  8. Apr 21, 2017
    The Hat

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    I am also interested to see just how effective one or both services tools work, I’ll try and reunite an old XP Motherboard, Ram and a hard drive together and try running them from there with a knackered iP7250...
     
  9. Apr 24, 2017
    The Hat

    The Hat Printer VIP Moderator

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    Up-date...
    OK, I managed to run these two service tools on an old XP machine, but only after I installed service pack 3, the Print driver wouldn't load without it.

    The iP7250 printer appeared to go into service mode and I tried the 4720 version first, then I tried the 4905 version, both partially worked but couldn’t do much, I got error 002 and error 009 each time I tried to change and save anything.

    But I could print the EPROM test page, and I suspect on older firmware it may be possible to reset the waste counter, but alas not on this printer. (Damaged print head).

    As both these service tools are altered to hack into the service mode of a given printer, they won’t run on a PC that has antivirus software loaded, all dough both these files are harmless and safe to use, they are still seen as a threat...
     
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  10. Apr 24, 2017
    PeterBJ

    PeterBJ Printer Master Platinum Printer Member

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    For older versions of the service tools error code 002 means you are trying to execute a function not supported by the printer and error code 009 means a mechanical error prevents the printer from working. See this post and this. But the error codes might have another meaning for the newer service tools.

    Was the iP7250 service mode locked because of trying one of the older service tools? If so did you manage to unlock it?

    I will install Windows XP + SP3 on another harddisk for my old XP computer. I will install no antivirus program on that disk and use it only for service mode operations and never connect the computer to the internet with that disk installed. Drivers will then have to be transferred using a CD or USB stick.
     
    Last edited: Apr 24, 2017
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