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MG5350 problem with print dialog in Sierra Pages

Discussion in 'Canon InkJet Printers' started by John Wallace, Aug 10, 2018 at 7:19 PM.

  1. Aug 10, 2018 at 7:19 PM
    John Wallace

    John Wallace Getting Fingers Dirty

    Joined:
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    Location:
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    Printer Model:
    Canon Pixma iP7250 and MG5350,
    Hallo. I've been thinking how lucky I've been with my MG5350 with virtually no problems. However, just recently when I bring up the print dialog box in Pages, it won't remember the settings and reverts to default. I've done the following:
    - Restart
    - Reinstalled Pages
    - Updated the Canon software
    - Reset the Printer
    - Removed and reinstalled the printer
    The printer is fine on all other applications, just this problem with Pages. Is there a mismatch between Sierra and Canon here?

    Many thanks in advance

    John W
     
  2. Aug 15, 2018 at 11:32 AM
    John Wallace

    John Wallace Getting Fingers Dirty

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    To add to this, 'I've also posted on the appropriate Apple forum and no-one has replied there either. Seems to be a problem unique to me and my printer and Sierra.
     
  3. Aug 15, 2018 at 5:47 PM
    The Hat

    The Hat Printer VIP Moderator

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    @John Wallace, You didn’t happen to upgrade your O/S by any chance... :hu
     
  4. Aug 15, 2018 at 6:24 PM
    John Wallace

    John Wallace Getting Fingers Dirty

    Joined:
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    Good point. I upgraded to High Sierra and then realised that High Sierra is intended for solid state hard drives and my iMac has a mechanical hard drive, So I downgraded to Sierra again - it took overall about four weeks (no kidding!). However, at that point I had no trouble with Pages and Canon and this problem has only arisen within the last two or three weeks. I can't think of anything that I might have done - I haven't downloaded any new apps or upgraded any. But you have just given me an idea - I can reinstall Sierra and see what that does.
     

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