hp deskjet 3820 quit printing cyan

bebe

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Nov 15, 2006
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half way thru page, the blue disappeared. ran a few more pages without it.
replaced the low cartridge with new...hp product also.
there is still no blue. ran a test page. the black and white grid is good. the series of color...there is only magenta and yellow...no blues....cleaned cradle...still no blue...any ideas?
thank you in advance for your time.
 
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