Have this same MG6120 model, and just got this 6c10 error. ?

nuraman00

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I have this same MG6120 model, and just got this 6c10 error.

Some of the guides on the internet say to reset while hitting a "resume" button, but I don't think this model has a resume button.

I don't want to disassemble the printer.

I'll call Canon and see if they can help. It's disappointing that they're not open on weekends.

If I have to get a new model, then what model is similar to this? I like how it has two blacks, pigment black and dye black.
 

PeterBJ

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The 6C10 error is a "Valve cam sensor error" related to the purge unit. It could be caused by some material blocking the movement of the parts or by a dirty or defective sensor. This sensor might be optical or a micro switch.

Getting access to the purge unit and the sensor is no easy task, as the purge unit is buried deep inside the printer.

The Stop/resume button or sensor field is marked with a red triangle inside a red circle like an old stop sign. But you cannot reset a mechanical or electronic error by using this button or sensor field.

I think the repair cost at the Canon service centre would exceed the cost of a new printer. I cannot tell what new printer to recommend but the new home use printers use the very expensive PGI-280/CLI-281 cartridges. No resetter exists for these cartridges and even third party cartridges are horribly expensive.

It might be worth trying to repair the MG6120, but I admit taking these all-in-ones apart is not for beginners. You find a service manual here, if you want to give the repair a try. Neither AVG Internet Security nor Malwarebytes Antimalware found anything wrong in the download.
 

nuraman00

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The 6C10 error is a "Valve cam sensor error" related to the purge unit. It could be caused by some material blocking the movement of the parts or by a dirty or defective sensor. This sensor might be optical or a micro switch.

Getting access to the purge unit and the sensor is no easy task, as the purge unit is buried deep inside the printer.

The Stop/resume button or sensor field is marked with a red triangle inside a red circle like an old stop sign. But you cannot reset a mechanical or electronic error by using this button or sensor field.

I think the repair cost at the Canon service centre would exceed the cost of a new printer. I cannot tell what new printer to recommend but the new home use printers use the very expensive PGI-280/CLI-281 cartridges. No resetter exists for these cartridges and even third party cartridges are horribly expensive.

It might be worth trying to repair the MG6120, but I admit taking these all-in-ones apart is not for beginners. You find a service manual here, if you want to give the repair a try. Neither AVG Internet Security nor Malwarebytes Antimalware found anything wrong in the download.

Are you sure this button is on the MG6120?

I saw it on other models (like the TS series). But not sure about this model.

Here's a picture:



You are right, the 3rd party PGI-280/CLI-281 are expensive.

What other printers use the PGI-225 CLI-226, like the MG6120?

Or is there a non Canon printer brand that has separate color ink tanks, for the different colors, like the Canon? 5 or 6 different color tanks.
 

PeterBJ

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The MG6120 has got sensor fields instead of mechanical push buttons. Only the relevant buttons/fields are lit, the others are not lit and so almost invisible. See this clip from the online user manual, click to enlarge:

MG6120 Panel.jpg

The Stop/Resume field is located maybe an inch to the right of the colour copy sensor field. It might be seen when letting light fall on it at a shallow angle. Here is a photo from an MG7150 that also has got sensor fields, click to enlarge.

MG7150 Stop-Resume.jpg

The service manual also mentions a Stop button instead of a stop sensor field. See page 45/66 about entering service mode.

Edit: If you want an all-in-one, I know these models using the PGI-225/CLI-226 cartridges: MG5120, MG5220, MG5320, MG6120 and MG8120. The MG8120 is top of the line and has got a CCD scanner instead of the CIS scanners of the other models.

HP also makes some models that are very similar to Canon's single ink tank models.
 
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nuraman00

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The MG6120 has got sensor fields instead of mechanical push buttons. Only the relevant buttons/fields are lit, the others are not lit and so almost invisible. See this clip from the online user manual, click to enlarge:

View attachment 11405

The Stop/Resume field is located maybe an inch to the right of the colour copy sensor field. It might be seen when letting light fall on it at a shallow angle. Here is a photo from an MG7150 that also has got sensor fields, click to enlarge.

View attachment 11406

The service manual also mentions a Stop button instead of a stop sensor field. See page 45/66 about entering service mode.

Edit: If you want an all-in-one, I know these models using the PGI-225/CLI-226 cartridges: MG5120, MG5220, MG5320, MG6120 and MG8120. The MG8120 is top of the line and has got a CCD scanner instead of the CIS scanners of the other models.

HP also makes some models that are very similar to Canon's single ink tank models.

Thanks. I can't find those MG models in new condition anywhere. Can you?

Also, I tried calling Canon. They said this model is supported online only.

I then tried to create an online case. But it says agent support isn't available for this model, only knowledge base FAQ resources.
 

nuraman00

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The MG6120 has got sensor fields instead of mechanical push buttons. Only the relevant buttons/fields are lit, the others are not lit and so almost invisible. See this clip from the online user manual, click to enlarge:

MG6120 Panel.jpg

The Stop/Resume field is located maybe an inch to the right of the colour copy sensor field. It might be seen when letting light fall on it at a shallow angle. Here is a photo from an MG7150 that also has got sensor fields, click to enlarge.

MG7150 Stop-Resume.jpg

The service manual also mentions a Stop button instead of a stop sensor field. See page 45/66 about entering service mode.
Can you please explain the instructions for how to enter service mode?

I was reading your post:

https://www.printerknowledge.com/threads/canon-mg5250-ink-absorber-nearly-full.13403/#post-116152

I can't seem to do it with this printer, with its sensor buttons.

Also, I never could get the power LED to turn green. It would only be blue, if anything.

Can you make a video on how to enter service mode? I've been trying for more than 1.5 hours, and I never could do it.

Also, as of a few minutes ago, now it looks like the printer won't even turn on.
 

nuraman00

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Ok, the printer turns on again.

I think I am in service mode now, since the service tool recognizes it.
 

nuraman00

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I think I reset it, and I printed the EEPROM value.

I still think a video on how to enter service mode would help. I noticed for my model, when it's in service mode, the LCD stays blank.

And then as mentioned above, my LED light is blue, not green.

Maybe @PeterBJ can make one, since he's more of an expert on these printers?

If not, maybe I'll make one in a few days.

So it looks like the service tool recognizes the printer, even if I just turn it on normally? What would have happened if I used the service tool then, to reset the counter?
 

nuraman00

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I am still getting the 6c10 error code! It was fine when printing the EEPROM page.

But when I want to actually print something, it's not printing.
 
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