Epson PX730WD with CISS not recognising carts ???

[xray34]

Hi guys,
Got a Cityinkexpress CISS system for me Epson PX730WD printer and everything installed and went brilliantly at first
until after only a few prints I got a ''cannot recongnise cartridge error'' on the lcd screen.
This was solved and has been ever since by opening the lid and pressing the button on the chip
BUT why should this be happening after a few prints and the cart shows nearly full.
All the carts are seated correctly and clicked into place plus this then happens for every colour and black over the next few prints
leaving me with around 5-6 have printed photos.
Im getting very p***ed about this now with no help from Cityinkexpress.

As a footnote the CISS on my RX585 worked flawlessly for 3 years.. so im at a loss.

Any help would be much appreciated.
Thank you

 

[websnail]

Don't suppose you updated the printer firmware at all have you?

The newest Epson printers have a program included that upgrades their firmware to one that causes all manner of problems with ARCs and compatible cartridge chips.

 

[Fenrir Enterprises]

Does this do automatic updates or do you have to agree to it? How do you disable it?

 

[xray34]

Don't suppose you updated the printer firmware at all have you?

The newest Epson printers have a program included that upgrades their firmware to one that causes all manner of problems with ARCs and compatible cartridge chips.

Thanks for your reply 'websnail'

I have not allowed the updates to the firmware straight from the install..

Any other suggestion??

 

[xray34]

ahhh problem found..
As its a wireless printer my partner uses it from her laptop..
SHE updated the firmware when it asked her.
Woops..

I WIll have to wait for new reset chips now :-(
Does anyone know who may stock them??

Thanks

 

[websnail]

ahhh problem found..
As its a wireless printer my partner uses it from her laptop..
SHE updated the firmware when it asked her.
Woops..

Ouch! That would do it...

I WIll have to wait for new reset chips now :-(
Does anyone know who may stock them??

Nothing as yet... It's unlikely this will be resolved quickly because obviously this is a moving target. My guess is that the chip manufacturers are looking hard at what's going on and trying to decide how to proceed.

 

[xray34]

Success....!!

I had contacted cityinkexpress (where I bought the ciss from) and told them my issues and had no reply at first

thats why I posted on here..

BUT now to my amazement and after a e-mail reply from them I have a new chip delivered that now fitted works perfectly !!!

OMG what great customer service..

Well done cityinkexpress.

Very happy now and all frirmware updates are well and truly turned of on ALL computers with acces to the printer.