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OK Peter. I followed your advice and cleaned the contacts on both the head and the printer with alcohol and the machine is now working again. Many thanks!

Thanks, Peter. As I would expect from this forum, a sound reply. I'll give the cleaning a go but will not buy a replacement head since they are actually more than the cost of a new printer!

I know this is a bit of a chestnut with Canon printers but would appreciate your advice. My venerable MG5350 has sometimes displayed the incompatible head message but I've always fixed it by taking the cartridges out, removing and cleaning the head and replacing it. This time, though, it won't...

An update. I went to my router online data pages and there it was - a system for remote pairing from the page. Set the printer up, pressed the appropriate button on the router page and, bingo, all done in less than a minute. I still can't quite believe that it was that easy. But all power to my...

Many thanks to both of you. I found that option on the printer on-screen menu and followed the instructions. After pressing the WPS button on the router, the printer duly searched for it but was unable to pick it up. Unfortunately, the router is separated from the printer by two walls and this...

The Canon instructions are: PIXMA MG5350 Wireless WPS Connection Method Step 1 Make sure that the printer is turned on. Press & hold the [Wi-Fi] button on the top of the printer until the alarm lamp flashes once. Step 2 Make sure that the lamp next to this button starts to flash blue and then...

Happy ending! I downloaded a trial version of Parallels and it gave me Win 11 for free. Followed the procedure as described by Peter,after downloading the tool from the Canon website on Win 11. Unplugged my other printers and connected the MG via USB. Parallels gave me the option of connecting...

Followed The Hat's instructions but no-go. Factory reset then uninstalled the printer. Followed Peter's link to download the printer driver. Downloaded the program and followed the instructions. Could not find printer. Tried via wi fi - same result. I think the problem must be that it doesn't...

Apologies Peter - I'm not thinking straight. I've just realised that all I need to do is to open Printer Knowledge in Win 10, navigate to your post, then drag it into my Win 10 desktop.

Thanks Peter. I did copy it as an RAR file but was unable to shift it from my Mac desktop to Windows 10. I followed the instructions on VirtualBox but for some reason I couldn't migrate it into the VB folder. Have you got the original URL? I could open that in Win 10 and download it from. there.

Thanks. Unfortunately I do not seem to have any way of verifying the Canon or any other reset Software that I have downloaded and some folk here have warned me regarding bogus software from eBay, Today, I will first follow The Hat's suggestion, since I have been following the instructions in...

Thanks for that, Peter. The printer is of course installed via the Mac and maybe that is another reason why it's not talking to the service tool. I'll try The Hat's suggestion first, because he is correct in that I had the procedure the wrong way around. But if that doesn't work, I'll try...

OK - last call. Got Windows 10 running really well on VirtualBox. Use Microsoft Edge to download the Canon tool v3400 from the Canon site. Connected the MG5350 to the Mac mini with a short USB cable. Turned off my iMac. Turned off printer sharing on the printer and in sharing prefs. Unplugged...

Thank you - a much better idea. I'll do that.

Yep - still at it! I'm trying to work from the Mac mini with a short USB Cale. I've downloaded VirtualBox and installed Win 7 but the built-in browser is out-of-date and because Win 7 is so old, I can't get an up-to-date browser. So I've decided to instal Win 10 on VirtualBox. All went well, I...

Manual attached Peter - I owe you a favour. This is for the MG5200 but is so similar I'm sure it can her used for the 5350. I note that the service tool is not necessary so I think I'll have a go and, yes, thanks, I will reset the printer before dismantling.

Thanks. As a stranger in a strange land (Spain), I know of no-one who has a Windows machine. I had a feeling the the tool was necessary. I'll pursue trying to use the tool via VB and Win10 on the Mac Mini with a short USB lead. You never know…

Tried a shorter USB cable via my wife's Mac mini but despite ensuring printer sharing on both computers, I couldn't get the printer to show on mine while connected to the Mac mini. I'll use the Mac Mini later Ito open the tool via Windows 10 and VirtualBox and see what happens. Meanwhile...

OK Peter. Downloading on Windows 10 using VirtualBox on a Mac is worse than watching paint dry. I did get a download with no warnings but I'm not at all sure it's the right one anyway. It still hasn't got the Pro tab. I will try another shorter USB lead. You never know… I think all of this is...

Thanks Peter. The screenshot in post 23 was of my Mac's list of networks in Settings-Wi Fi. The screenshots in my last post are from Windows 10 via VirtualBox. I downloaded the tool from your link in post 2. You are correct in that the tool is not talking to the printer but I am not receiving...