I probably asked for things improperly. The only problem is that it will not show the level on the cartridges. This means that I have no idea of what to purchase or what to change when a clog shows on one color and If I knew that color almost empty, I would replace that, etc. Sometimes running the “clean” will then empty that one and you start over. I did all that you suggested with no change. I went ahead replaced the Magenta as the printer internally showed properly and everything is back to working except the situation asked about remains. It is important to know how much ink is remained in each cartridge. I do not have that shown on my monitor. That is obviously important too me. That was always shown until now.
New updates are not available, and I reinstalled total software. The computer is not new and is update and clean with Windows 10 x64.
Thanks