Occassionally my 5120 leaves a blog of ink on the paper.

Bird333

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It has a new printhead and I'm using 3rd party ink. I have a somewhat unique printing situation as I am printing most of the time over the internet through GoToMyPC. I bring this up because it only seem to happen when I was printing a PDF which for some reason creates a large print file. It could take several minutes before the printer would start printing. The print queue on my local machine would show an initial 35KB or so when the print was first started. Then it might take 15 minutes for the rest of the data to be received (usually 40MB or more) before the printer would start printing. But just now I printed a page from Excel which always starts immediately and it had a blog on the page. Any suggestions?
 

PeterBJ

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Is the printer a Canon MG5120 or a Canon TS5120?
 

stratman

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Questions...

What is the processor (computer chip) and RAM of your computer?

What is your Operating System and version?

Is the computer and GoToMyPC up to date on drivers and versions of software?

What is the speed of your internet service?

Is the printer directly wired (USB or Ethernet cable?) into the computer you are logging into or is it on WiFi?

Do you refill your cartridges or buy OEM or aftermarket ones?

Are there print jobs still in the print queue or have all been cleared?

Did this slowness issue just occur or has it always been happening?

-----------------------------

What ever is being printed the file must first be translated from it's native code into machine code the printer can understand. This will cause a small file to become a large file, with image files, including PDF's, ballooning in size.

This new file is sent to the printer via the print spooler. If the file size is too big for the print spooler then the file is buffered (piecemealed) so that the printer can take X amount of the file at a time and begin printing. The larger the file the more the buffer is filled-emptied-filled-emptied over and over till printing is finished.

Complicating this is you are doing it over the internet, which may add time to the process from downloading, and through an intermediary - GoToMyPC - which may not only add more size to the transferred file but also add complexity to getting the file to the printer.

From the questions I asked above you probably surmised that your internet connection and your computer. @PeterBJ asked about your model of printer. The amount of RAM in your printer also plays a part in the buffering of files being printed, which ultimately affects speed.

I Googled "gotomypc printing slow" (without the quotation marks) and read a few links that discuss situations like yours. You are not alone. I recommend you read the Google links as the answer may be in there such as this link:

https://support.logmeininc.com/gotomypc/help/what-are-some-best-practices-for-printing-remotely
 

Bird333

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Questions...

What is the processor (computer chip) and RAM of your computer?

What is your Operating System and version?

Is the computer and GoToMyPC up to date on drivers and versions of software?

What is the speed of your internet service?

Is the printer directly wired (USB or Ethernet cable?) into the computer you are logging into or is it on WiFi?

Do you refill your cartridges or buy OEM or aftermarket ones?

Are there print jobs still in the print queue or have all been cleared?

Did this slowness issue just occur or has it always been happening?

-----------------------------

What ever is being printed the file must first be translated from it's native code into machine code the printer can understand. This will cause a small file to become a large file, with image files, including PDF's, ballooning in size.

This new file is sent to the printer via the print spooler. If the file size is too big for the print spooler then the file is buffered (piecemealed) so that the printer can take X amount of the file at a time and begin printing. The larger the file the more the buffer is filled-emptied-filled-emptied over and over till printing is finished.

Complicating this is you are doing it over the internet, which may add time to the process from downloading, and through an intermediary - GoToMyPC - which may not only add more size to the transferred file but also add complexity to getting the file to the printer.

From the questions I asked above you probably surmised that your internet connection and your computer. @PeterBJ asked about your model of printer. The amount of RAM in your printer also plays a part in the buffering of files being printed, which ultimately affects speed.

I Googled "gotomypc printing slow" (without the quotation marks) and read a few links that discuss situations like yours. You are not alone. I recommend you read the Google links as the answer may be in there such as this link:

https://support.logmeininc.com/gotomypc/help/what-are-some-best-practices-for-printing-remotely
Sorry printer is a Maxify MB5120

1. Well this is a unique situation too. I'm running a VM on i5-3550 16 gigs ram running Win 10 Pro.
2. Internet speed is 300/300
3. Printer is connected to ethernet.
4. Aftermarket auto reset cartridges with refill ink.
5. No print jobs stuck in queue.
6. Slowness has always been there with certain files.

I didn't have the blog issue when I was using my MX870 with the same setup.
 

stratman

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1. Well this is a unique situation too. I'm running a VM on i5-3550 16 gigs ram running Win 10 Pro.
Why VM? This could be part of the issue of slowness.

3. Printer is connected to ethernet.
The troubleshooting link I posted says connect printer directly to computer you are logging into with GoToMyPc. Use USB cable.

4. Aftermarket auto reset cartridges with refill ink.
I don't know what "blog" means, but, if you mean "blob" as in drop(s) of ink on the paper then aftermarket cartridges can be source. Post a scanned image of the issue.

Lots of potential complications in your set up. Read the links from a Google search.
 

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