MG6120 printer showing "ink absorber nearly full"

BevG

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I have been using computers since 1983 - we started with a Commodore 64 and went on from there! At present, I have an HP 15" laptop (5 years old) which is beginning to give me grief with charging so I have an eye on a new one appearing on a Black Friday sale next week.

I think we have almost always had Canon printers and have been extremely pleased with them. I presently have an MG6120 that I love - it's 7 years old and I love it.

I have a wide range of computer interests - I'm trying to digitize my househole - slowly because it takes a while to scan all those old utility bills. My husband says "Why?" and I suggest that maybe one day one of my great-great-grandchildren will be curious as to what we paid for electricity back in 1973!!! I am interested in genealogy and have taken custody of my family files. I've converted most of my recipes to PDF files and printed recipe binders for my two daughters about 12 years ago.

I decided that it was time to let my daughters see what I had been cooking during the last several years, so I have just completed a roughly 80-page "addendum" to my original recipe collection. It was while printing this yesterday that I received an "ink absorber nearly full" message. This website was one of the search results that I obtained. I was so impressed with the problem solving here - it seemed to be exactly what I needed. So I am here to ask a couple of questions to clarify where I should go from here.
 

stratman

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Welcome to the forum, BevG. What a great story you've shared! Your recipes are an instant heirloom and will be cherished as a taste of home wherever your family goes.

Your trusty MG6120 will eventually stop working when the ink absorber pads are marked as full by the printer. At this point you have three choices:

1) Send your printer to a Printer repair/service shop. A call to Canon USA will provide the location of the nearest shop to you. This location may be not be near or the cost of maintenance more expensive than a new printer. Additionally, the repair shop may say they no longer can obtain Canon OEM parts for the job. Even if this is true, some shops may improvise, but it will still cost a lot.

2) DIY reset the ink absorber pad counter. See the link below for your printer's Service Manual which has instructions and pictures of the steps involved.

http://s.siteapi.org/2978ba5922f512d.ru/docs/a27dc6b2257e7e49ea2610f743b0e5befbce69ff.pdf

You will need an appropriate Service Tool - a software file - that is installed on the same computer the printer is installed (See below for discussion on the Service Tool). The printer must be connected by a printer cable and not WiFi. There will be a series of button pushes on the printer in order to enter into Service Mode first in order to use the Service Tool. Once in Service Mode you use the Service Tool to reset the ink absorber pad counter. At this point you have a choice:
  • Dissemble the printer, making careful notes and pictures of the order each part was removed, its location, and the orientation of the part before taking it apart/out. Once the ink absorber pads are uncovered, either replace or wash out the ink absorber pads. If you wash out the pads, use gloves and a place you won't mind getting inky water splashed on. Lay the wet cleaned pads out on a surface, like drying a sweater you don't want to hang up and get stretched, and let them dry till nearly but not completely dry. A still slightly wet pad will have a little stretchiness in order to fit back into place in the printer. A totally dry pad may shrink and not completely cover the location it is supposed to fill. Now reassemble your printer. Hopefully no "extra" part is left over. While sounding daunting, no step is difficult. Just make careful notes and take images along the way. Expect it to take several hours if your first time.
  • Reset the ink absorber pad counter and then place the printer on a tray which can collect any ink overflow. There has been discussion on the forum that you may not have overflow ink for one more cycle of ink absorber pad counter countdown. If that is the case then something else in the printer may go bad before you need to clean out the printer and pads years from now.
3) Buy a new printer.


There are several forum members knowledgeable in the selection and use of the proper version of the Service Tool and the sequence of button pushes on the printer to enter Service Mode. Forum member @PeterBJ started a thread on Canon Service Tools and their use. PeterBJ or another member should be able to help with this area. Since a number of members are in Europe and probably asleep at the moment, you may not hear from them until (our) tomorrow.
 

PeterBJ

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The Canon MG6120 is of the PGI-225/CLI-226 cartridge generation, meaning service tool v3400 can be used and there is no risk of being locked out of service mode if you make a mistake.

Here is a thread about resetting printers of this cartridge generation. This post has a working link to a download of the service tool. The download is safe. This post has a detailed instruction for entering service mode and doing the reset.

Edit: Before entering service mode verify that the printer works with a USB connection if you are not normally using USB connection. Also make sure that only the printer you want to reset is connected to the computer. Other printers connected to the computer via USB can interfere with the service tool and prevent it from functioning even if they are not turned on!

I hope this is sufficient info to do the reset, else feel free to ask.
 
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stratman

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I hope this is sufficient info to do the reset
Thank you for telling OP which Service Tool was appropriate. I looked for one but came up short.

The Service Manual I linked to has just about everything spelled out in steps and pictures, from entering Service Mode to using the Service Tool to printing and analyzing the EEPROM to images of dismantling the printer. Amazing resource.
 

BevG

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Thank you, PeterBJ and stratman. I briefly considered buying a new printer. But then I have a double set of ink cartridges sitting here that I would have to sell for peanuts. So I decided not to do anything about the ink absorber pads. But I did follow the instructions for entering Service Mode and resetting the ink absorber counter. Something puzzled me, though - when the Service Tools window popped up, the counter was already set at 0%. Does that mean it automatically resets when the Service Tool is launched? Anyway, when I turned the printer back on, I didn't get the error message any more, so I think we are good to go. I did put a plastic bag under the printer and topped it with a triple layer of paper towels so that should protect my furniture if something leaks or spills. Thank you again for your help - it has been greatly appreciated. Take care and stay safe ...
 

stratman

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Congratulations, Bev! :thumbsup

Something puzzled me, though - when the Service Tools window popped up, the counter was already set at 0%. Does that mean it automatically resets when the Service Tool is launched?
It is my understanding that resetting the waste ink counter is something you must actively, purposefully, initiate. It does not occur passively when the Service Tool starts up.

If you can, please upload an image of your EEPROM report so we can take a look, too. :)
 

BevG

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I've attached the text file. I went back into the Service Mode and checked all the locations because I recollected seeing a drop-down arrow on the counter dialog. All the locations there showed 0% so I hadn't really missed anything the first time. The printer works just fine now, so I'll just keep going. Hopefully I can use up my extra ink before it decides it has come to the end of it's natural life!!
 

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stratman

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MG6100 SN=ABXK11155 CND V1.050 ST=2011/07/27-12:49 LPT=2020/11/22-14:44

D=000.5

DF=00199
ST = Date printer installed

D = Waste ink counter - as if new with ~ empty pads

DF = Estimated number of months left till Waste Ink Counter full (199 months based on usage).

(The DF is exaggerated because it is an estimation computed from the date of the printer's installation (ST) and the current recorded state of the Ink Waste Counter (D). In reality, it took you less than 120 months to trigger the warning about the Waste Ink Counter being nearly full.)

Awesome. :woot

Thank you for posting. Happy printing.
 
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