HoundQuale
Newbie to Printing
- Joined
- Sep 19, 2025
- Messages
- 1
- Reaction score
- 0
- Points
- 3
- Printer Model
- WF-C878R
Hello all!
I am facing an issue with Epson WorkForce Pro WF-C878R.When I have finished printing and press on the printer's panel <<Last Original>> button, only the half of the scanned document has been sent to my mail.(I am using scan-to-mail utility.)I am the only one who face this issue.(My colleagues' documents are send correctly).How can I troubleshoot this issue as IT professional?
(I mean which is the most probable scenario? a mismatch in size and format of paper? old software and hardware? misconfiguration of smtp server settings? or a failure of email client/temporary email client glitch?)
Thank you very much in advance.
I am facing an issue with Epson WorkForce Pro WF-C878R.When I have finished printing and press on the printer's panel <<Last Original>> button, only the half of the scanned document has been sent to my mail.(I am using scan-to-mail utility.)I am the only one who face this issue.(My colleagues' documents are send correctly).How can I troubleshoot this issue as IT professional?
(I mean which is the most probable scenario? a mismatch in size and format of paper? old software and hardware? misconfiguration of smtp server settings? or a failure of email client/temporary email client glitch?)
Thank you very much in advance.
