I had an initial problem with what appeared to be blocked cyan nozzles. (A nozzle print check showed the cyan area as the (ordinarily) two cyan solid colour areas of intensity printed as three different areas of intensity (not two)
That is to say the upper area shown as 6c in the nozzle check was itself two tones, (an upper denser area and a lower area less dense) and the 'normal' second 6c area. See correct nozzle check illustrated on the sticky on this forum.
I have a scan of the problem, but cannot see any way to attach it to this post.
The printer has been used almost daily for several years using original and compatible cartridges and refilled cartridges without any problems.
I suspected part of the printhead was blocked and before attempting to clean it removed the ink cartidges and removed the print head. Then simply replaced the printhead and cartridges to ensure I knew the way the printhead fitted, without having attempted any cleaning.
The printer then realigned the printhead as expected (at least I presume that is what the slightly unfamiliar movements indicated). However it then gave an onscreen message 'wrong printhead installed' (or something to that effect). That error did not reappear after several restarts.
But now whatever I do there is no ink on the paper whether nozzle print check or several pages of text.
The printer is not indicating any errors, makes all the familiar noises and apparently runs as if everything is normal but there is no ink whatsoever on the paper (not even a smudge!)
(I have since removed, cleaned and reinstalled the printhead, but the problem described persists.)
Any suggestions would be appreciated.
That is to say the upper area shown as 6c in the nozzle check was itself two tones, (an upper denser area and a lower area less dense) and the 'normal' second 6c area. See correct nozzle check illustrated on the sticky on this forum.
I have a scan of the problem, but cannot see any way to attach it to this post.
The printer has been used almost daily for several years using original and compatible cartridges and refilled cartridges without any problems.
I suspected part of the printhead was blocked and before attempting to clean it removed the ink cartidges and removed the print head. Then simply replaced the printhead and cartridges to ensure I knew the way the printhead fitted, without having attempted any cleaning.
The printer then realigned the printhead as expected (at least I presume that is what the slightly unfamiliar movements indicated). However it then gave an onscreen message 'wrong printhead installed' (or something to that effect). That error did not reappear after several restarts.
But now whatever I do there is no ink on the paper whether nozzle print check or several pages of text.
The printer is not indicating any errors, makes all the familiar noises and apparently runs as if everything is normal but there is no ink whatsoever on the paper (not even a smudge!)
(I have since removed, cleaned and reinstalled the printhead, but the problem described persists.)
Any suggestions would be appreciated.