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Thanks, I had already send them a drastic letter; addressed to Toshiyuki Takamure, MD, Brother International India Pvt. Ltd, writing the same thing. Not only that I have veven accused him for his hand in black marketing of these printers and that too with long refillable ink cartridges. I did...

My new DCP 195c print head is not printing magenta color. All the efforts to perform software based code 76 cleaning went futile. Brother says it will not replace the print head under warranty till I show them the invoice of subsequent purchase of genuine ink cartridges. Please help.:(