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To answer my own question; show it who's boss with increasing lifting pressure on the lid until it eventually gives way. It turns out that there's a strut in the right corner that has a toothed edge- like the rack in a rack and pinion gear assembly - and it's this that keeps the lid up until...

Hi Has anyone else experienced a refusal of an Envy series printer to allow its lid to be opened so that a cartridge can be changed. If so, how did you resolve it? Oldie

Incidentally, in the details panel my machine is described as a 'Canon Envy ~' This should of course be 'HP Envy', but I haven't been able to change it. And as for being a 'Newbie to printing', well, after 30 years (all with HP machines), that's not quite right either!

Hello I'm in the UK, and for a few years have been using an HP Envy Photo 6230 all-in-one machine, which meets my modest needs quite nicely - or at least it did until a couple of days ago. I also subscribe to HP's Instant Ink sevice - not the cheapest option, but at least ink is always there...