Oldie
Newbie to Printing
- Joined
- Mar 2, 2022
- Messages
- 4
- Reaction score
- 2
- Points
- 8
- Printer Model
- Canon Envy Photo 6200 All-in-O
Hello
I'm in the UK, and for a few years have been using an HP Envy Photo 6230 all-in-one machine, which meets my modest needs quite nicely - or at least it did until a couple of days ago.
I also subscribe to HP's Instant Ink sevice - not the cheapest option, but at least ink is always there when HP's monitoring figures that I'll soon need it.
A couple of weeeks ago I received a new cartridge of black ink, with the instruction not to insert it until the printer sent me a message that it was time to so; and this week the message came one evening when I was about to print a quite important item. No problem; I've done it a number of times before, and it only takes a few minutes - lift the hinged lid, take the old cartridge out, put the new one in; that's about it.
But not this time. Try as I might, I couldn't lift the front edge of the lid more than a centimetre or so before meeting firm, unyeilding resistance. No go.
Next day I rang HP's help line (comes as part of the ink subscription scheme). The agent was very helpful and concerned, but no more successful in finding a solution than I'd been, and ended up saying that I'd have to abandon the machine and replace it with a new one, giving me the sales department's number to help me on my way.
This goes against the grain. I today's world we should be fixing, not dumping. Has anyone else met this problem and managed to find a way out?
I'm in the UK, and for a few years have been using an HP Envy Photo 6230 all-in-one machine, which meets my modest needs quite nicely - or at least it did until a couple of days ago.
I also subscribe to HP's Instant Ink sevice - not the cheapest option, but at least ink is always there when HP's monitoring figures that I'll soon need it.
A couple of weeeks ago I received a new cartridge of black ink, with the instruction not to insert it until the printer sent me a message that it was time to so; and this week the message came one evening when I was about to print a quite important item. No problem; I've done it a number of times before, and it only takes a few minutes - lift the hinged lid, take the old cartridge out, put the new one in; that's about it.
But not this time. Try as I might, I couldn't lift the front edge of the lid more than a centimetre or so before meeting firm, unyeilding resistance. No go.
Next day I rang HP's help line (comes as part of the ink subscription scheme). The agent was very helpful and concerned, but no more successful in finding a solution than I'd been, and ended up saying that I'd have to abandon the machine and replace it with a new one, giving me the sales department's number to help me on my way.
This goes against the grain. I today's world we should be fixing, not dumping. Has anyone else met this problem and managed to find a way out?
