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Received my printer back today and although I haven’t tested yet the Purge unit has been replaced. Thanks for your advice.

The issue isn't resolved but I think we've identified the problem. I replaced the grey ink so all cartridges now light up, downloaded the software again, removed the cartridges and the printhead (twice), performed numerous cleaning operations and the situation remained the same. Noticed ink...

I'm taking on board everything you say. Before I received your reply I arranged a replacement cartridge. Seeing as the other half works fine I thought I'd try this cartridge with a complete reinstall before purchasing Canon. The two images I printed were both small so I hope I've not created any...

I'm an adventurous almost 70 year old photographer who shoots aircraft, especially model aircraft, sheepdog trials and family. My main gear is a Nikon D750 with a Tampon G2 150-500 and a Fuji XT4 with various lenses including the 100-400. I get reasonable results and post on Facebook. I use to...

In the past 10 days I purchased a new(ish) Canon Pixma Pro 100S from Ebay. I’ve always wanted a 100S and since it is now discontinued I knew I’d have to buy a second-hand one. The issue was that the printer I bought did not have a printerhead or ink. So I knew I was taking a chance! I purchased...