Hi. I searched the forum and couldn't find any threads addressing this particular problem, but it certainly looks like the people here know a lot about printers, so hopefully someone can help.
For no reason I can see, my printer suddenly stopped working tonight. It takes the paper and acts like it's about to start printing, but then spits out a blank page and says there's a paper jam (the paper jam light blinks then too). There is NOT a paper jam. In fact, since it's a top loader, it virtually never jams. The paper certainly looks like it's loaded correctly (I took the paper out and reloaded it about 10 times, it slides right into place and the sliding plastic guide thingy looks like it's in the right position). I'm using normal 20lb copy paper (it's pre-punched for a 3-ring binder, but I can't believe that would make a difference). I only have about 20 sheets in it, so it's not overloaded.
I'm absolutely positive it's not a software problem. I tried it with all three of my computers and it did the same thing.
My back-up printer died a few months ago, so I really need to fix this ASAP. There's absolutely nothing I can see wrong with it. The print arm moves back and forth freely and the rollers look like they're taking the paper properly up until they push it out blank. The problem isn't in the print heads; it never goes through the motion of printing. It actually behaves rather like it was told to print a blank page (except for the paper jam light coming on after).
I tried turning the printer off and back on, but that didn't make any difference either.
I'm very sure I can fix whatever the problem is if someone can give me some instructions. I run a business refurbishing Apple laptops. I've never repaired a printer, but it doesn't seem like it could possibly be very difficult compared to building an entire computer.
Any help would be much appreciated.
For no reason I can see, my printer suddenly stopped working tonight. It takes the paper and acts like it's about to start printing, but then spits out a blank page and says there's a paper jam (the paper jam light blinks then too). There is NOT a paper jam. In fact, since it's a top loader, it virtually never jams. The paper certainly looks like it's loaded correctly (I took the paper out and reloaded it about 10 times, it slides right into place and the sliding plastic guide thingy looks like it's in the right position). I'm using normal 20lb copy paper (it's pre-punched for a 3-ring binder, but I can't believe that would make a difference). I only have about 20 sheets in it, so it's not overloaded.
I'm absolutely positive it's not a software problem. I tried it with all three of my computers and it did the same thing.
My back-up printer died a few months ago, so I really need to fix this ASAP. There's absolutely nothing I can see wrong with it. The print arm moves back and forth freely and the rollers look like they're taking the paper properly up until they push it out blank. The problem isn't in the print heads; it never goes through the motion of printing. It actually behaves rather like it was told to print a blank page (except for the paper jam light coming on after).
I tried turning the printer off and back on, but that didn't make any difference either.
I'm very sure I can fix whatever the problem is if someone can give me some instructions. I run a business refurbishing Apple laptops. I've never repaired a printer, but it doesn't seem like it could possibly be very difficult compared to building an entire computer.
Any help would be much appreciated.
... thanks for feeding back.. useful to know.
