Hi I like to know how does your Customer Service in your country response to your printer problem.
I am using a Multifunction Printer. When I was doing scanning of documents I realised some text were not very clear as if it was like covered up by something so the scanner cannot pick up the text during scanning.
I find it strange since the document that I scanned the text are clear. I opened up the scanner and observed the surface of the scanner platen glass and realised underneath the glass there were molds. Exactly at the area where I scanned my text. Now whenever I do any printing of what I scanned, the printout where the glass area that has the molds is always unclear. Some part of the glass underneath, it's looks a bit cloudy as if there are many finger prints. There is no way to wipe/clean the glass underneath at all.
I called up the Customer Service in my country and to find out if there is anything they can do to clean the underneath of the glass. Since opening up of the scanner area for Multifunction has to be done by the Canon Service Provider. The officer who attended to me on the phone checked with their servicing staff and replied that it's not possible to clean underneath the glass and brush me off saying that such molds are very common since air gets in. And the molds will not cause scanning to be unclear. So now I am stuck with this problem that I will have to accept since the service provider is unable to do anything at their side on this problem.
In your country, can your Service Provider do anything for you in regards to the dirts or molds or cloudy issue underneath the scanner glass since it's still under warranty?
Just like a spectacles when the lenses get molding or cloudy or have stains , it does impairs the transparency.
Instead of coming with many reason to explain how multifunctional printer-scanner is incapable of being able to clean the glass underneath (since my service provider here is unable to do so), isn't there a way for Printer Manufacturer to give a thought on their product design. Such that the glass can be lifted up slightly for cleaning or maybe some kind of a wiper underneath which we can execute the cleaning without opening up?
I cannot raise this with Canon at my country and it would be pointless also since how far would such feedback be given some thought. Whatever feedback will not reach anyone important or even the designer/engineer. Canon in my country is just the sole-agent that distribute Canon Product here. I don't think they can do anything as well since they don't have a say and I don't think they will feedback to the headquarter of Canon.
I am using a Multifunction Printer. When I was doing scanning of documents I realised some text were not very clear as if it was like covered up by something so the scanner cannot pick up the text during scanning.
I find it strange since the document that I scanned the text are clear. I opened up the scanner and observed the surface of the scanner platen glass and realised underneath the glass there were molds. Exactly at the area where I scanned my text. Now whenever I do any printing of what I scanned, the printout where the glass area that has the molds is always unclear. Some part of the glass underneath, it's looks a bit cloudy as if there are many finger prints. There is no way to wipe/clean the glass underneath at all.
I called up the Customer Service in my country and to find out if there is anything they can do to clean the underneath of the glass. Since opening up of the scanner area for Multifunction has to be done by the Canon Service Provider. The officer who attended to me on the phone checked with their servicing staff and replied that it's not possible to clean underneath the glass and brush me off saying that such molds are very common since air gets in. And the molds will not cause scanning to be unclear. So now I am stuck with this problem that I will have to accept since the service provider is unable to do anything at their side on this problem.
In your country, can your Service Provider do anything for you in regards to the dirts or molds or cloudy issue underneath the scanner glass since it's still under warranty?
Just like a spectacles when the lenses get molding or cloudy or have stains , it does impairs the transparency.
Instead of coming with many reason to explain how multifunctional printer-scanner is incapable of being able to clean the glass underneath (since my service provider here is unable to do so), isn't there a way for Printer Manufacturer to give a thought on their product design. Such that the glass can be lifted up slightly for cleaning or maybe some kind of a wiper underneath which we can execute the cleaning without opening up?
I cannot raise this with Canon at my country and it would be pointless also since how far would such feedback be given some thought. Whatever feedback will not reach anyone important or even the designer/engineer. Canon in my country is just the sole-agent that distribute Canon Product here. I don't think they can do anything as well since they don't have a say and I don't think they will feedback to the headquarter of Canon.
