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  1. M

    Help with vertical scratch/white line on photo prints?

    Yes, I started to notice all the other roller tracks on my glossy prints while troubleshooting this problem. Now I am always going to see them... :) On the ip4500, the little wheel rollers that contact the ink side of the paper are actually sharp, thin metal discs - like mini-pizza cutters. I...
  2. M

    Help with vertical scratch/white line on photo prints?

    Fortunately, I was able to fix the problem and the long white scratch is no longer appearing on my photos. It did require a fair bit of work though. I had to remove the case and disassemble everything until I could remove the wheel mechanism which lies opposite the front roller. Above the...
  3. M

    Help with vertical scratch/white line on photo prints?

    Thanks, mikling. Yes, it is much worse with glossy paper. I have tried 3 brands with no difference. It looks like a pin was scratched straight down the picture. If I understand you correctly, something on the roller is scraping the ink off after it has been printed. I can't find any likely...
  4. M

    Help with vertical scratch/white line on photo prints?

    My Canon ip4500 recently developed a problem. My prints have a very thin vertical white line/scratch/gap in them, always at the same location - about 1 1/4" from the left side. The line occurs whether I print from the rear tray or front cartridge. I think the line only occurs with photo...
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