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I very often get an error message about Paper out/Load paper. Even though it has paper in the paper tray. The error message appears after the printer has pulled a sheet through without writing anything. What could be the reason for this?

I have a problem that has appeared over time. The paper is drawn down to the printer area, but then it stops (6-7 cm down). I then get an error message about paper jamming or running out of paper. Thicker paper (160 g/m2) seems to pass more easily.