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support code 5012

Discussion in 'Canon InkJet Printers' started by anwar qais, Jan 2, 2015.

  1. Jan 2, 2015
    anwar qais

    anwar qais Getting Fingers Dirty

    Joined:
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    Messages:
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    Location:
    Iraq
    Printer Model:
    MG5540,MF4410,MF8020
    Nice day
    I need your help
    My printer is Canon MG5540
    now is not work it showed me this message "support code 5012"
    I will be grateful to any one can help me to fix this error.
    Thanks
     
    Last edited: Jan 2, 2015
  2. Jan 2, 2015
    Łukasz

    Łukasz Printer Guru

    Joined:
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    Location:
    Poland
    Printer Model:
    MG6250 (MG5150 before)
    Hi,

    Error 5012 is related to Scanner Unit. Something not up with operating electric motor, it not necessarily means failure of motor itself. It may be due to cable connections or sometimes because of motherboard (damaged socket or poor soldering).

    When you received this error?
    After normal operation of the printer or as a result of some repairs?

    Ł.
     
    The Hat and anwar qais like this.
  3. Jan 2, 2015
    anwar qais

    anwar qais Getting Fingers Dirty

    Joined:
    Oct 24, 2014
    Messages:
    23
    Likes Received:
    14
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    Location:
    Iraq
    Printer Model:
    MG5540,MF4410,MF8020
    Thanks it's work with me there were cable connection error and I reconnect it thank you alot
     
    Łukasz, The Hat and stratman like this.
  4. Jan 2, 2015
    Łukasz

    Łukasz Printer Guru

    Joined:
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    Location:
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    Printer Model:
    MG6250 (MG5150 before)
    Glad to hear that everything is all right :thumbsup

    Can I ask something - is it due to ink absorber replacement?
    What about locked service mode, how it ended up?

    Ł.
     
    anwar qais likes this.
  5. Jan 2, 2015
    anwar qais

    anwar qais Getting Fingers Dirty

    Joined:
    Oct 24, 2014
    Messages:
    23
    Likes Received:
    14
    Trophy Points:
    36
    Location:
    Iraq
    Printer Model:
    MG5540,MF4410,MF8020
    Yes, I replaced the motherboard of the printer with a new one and it worked properly, but now there is a service tool V4410 available in a printer repair center in my Governorate can rest my printer with 25 dolars,
    Thanks alot
     
    The Hat and Łukasz like this.
  6. Sep 23, 2016
    Abdullah Alsaedi

    Abdullah Alsaedi Newbie to Printing

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    Printer Model:
    canon mg5540
    Hello ,
    how you solved this prblem , because the same thing occur to my printer
     

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