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OctoInkjet's shipping to US

Discussion in 'Non OEM Ink & Cartridge Suppliers' started by SkedAddled, Jun 17, 2018.

  1. Jun 17, 2018
    SkedAddled

    SkedAddled Getting Fingers Dirty

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    Location:
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    I've placed and paid for an order for the CLI-42 chip REdSETTER from Octo.
    I live in the U.S.

    Email from them provides a tracking number, dated June 11.
    PayPal was used to purchase; the charge was applied June 10.

    FAQs about shipping on their website tell of a New York distribution location
    for "small orders" delivered to the U.S.

    It's now the end of June 16, and tracking still says "Label created, not yet in system."

    I'm just wondering, what any other U.S. buyers have experienced with delivery times
    and/or tracking info? Seems to me that 5 days of label but no movement
    is a bit of a long time if it's actually originating from New York in the U.S.
    as a physical shipment. If it's instead shipping from the UK, I understand
    the delay before it reaches the U.S. Postal system.

    Thoughts? Concerns? Advice?
     
  2. Jun 17, 2018
    turbguy

    turbguy Printer Master Platinum Printer Member

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    I've had reliable delivery from them (squezzyfill bottles, printer potties and such). They shipped from the UK.

    What form is the tracing number? Does a US delivery system recognize it (eg, USPS)?
     
    The Hat likes this.
  3. Jun 17, 2018
    stratman

    stratman Printer VIP Platinum Printer Member

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    Have you contacted Octoink with your concerns?
     
  4. Jun 17, 2018
    SkedAddled

    SkedAddled Getting Fingers Dirty

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    I haven't contacted them yet.

    I'm figuring it's more likely to be shipping from the UK instead of New York.
    That would better explain USPS status limbo of "Label created, not yet in system."

    I'll reach out to them tomorrow if there's still no change.
     
  5. Jun 20, 2018
    SkedAddled

    SkedAddled Getting Fingers Dirty

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    Well, I didn't contact them due to my own laziness, but today's status now shows
    as "On Its Way to USPS" to a shipping facility in Seacaucus, NJ.
    "USPS Awaiting Item SECAUCUS, NJ"

    So, there's now movement. Finally.
     
  6. Jun 22, 2018
    SkedAddled

    SkedAddled Getting Fingers Dirty

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    Well, this is interesting.:confused:

    I suppose I should attribute it to funds being transferred overseas
    and all that goes with such transactions, as I don't know the logistics
    of such things. However, there's new movement!

    USPS shows "TENDERED TO DELIVERY SERVICE PROVIDER" now, with mention
    of DHL as the intermediary carrier:
    Image2.jpg

    Then, the same tracking number proves valid on DHL's website,
    showing it's already close to me as of very early this morning,
    and "TENDERED TO DELIVERY SERVICE PROVIDER" again:
    Image1.jpg

    With this being Friday late afternoon, and the "tendered to" occurring so early
    this morning not far from me, I expect to receive the package either tomorrow
    or Monday.

    I'm guessing that the whole length of time can be attributed to a combination of
    international payment processing, and the switching back and forth between
    delivery carriers.
     
  7. Jun 26, 2018
    SkedAddled

    SkedAddled Getting Fingers Dirty

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    The delivery did indeed arrive Saturday, undamaged.
    All seems good after resetting all 8 of my empty cartridges.

    :thumbsup to Octo from another US customer.
     
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