TNF
Newbie to Printing
- Joined
- May 3, 2022
- Messages
- 2
- Reaction score
- 1
- Points
- 8
- Printer Model
- HP MFP M177fw
Hi, I have a HP MFP M177 FW color laser printer and it's been working fine for about 5 years. Suddenly one day it printed one sheet that was only yellow. Then every sheet since then has been blank.
Info to rule things out:
I was told by someone at a store that it could be "the drum". He seemed convinced. I asked if there were other internal parts like something that "charges" the toner (I don't know what I'm even asking), etc. he said no. But when I look online I do see mention of a "fuser".
Anyway, before I take this heavy thing in for repair are there any suggestions on what I might try first?
The connection is fine, the printer will act like it's printing but the pages are completely blank.
Should I buy a drum and see if that's the problem?
Any advice is appreciated, thank you.
Info to rule things out:
- Unit never gets moved.
- No power outages, etc.
- No errors on the unit
- I replaced the black toner
- Drivers up to date
- No changes were made, etc, etc, etc.
- The unit works fine otherwise. I can scan to PDF, but I cannot run copies or print. Everything runs like normal when I try, it's just that the [ages are blank.
- I tried running tests from the PC, and tried running reports directly from the printer.
- I have never replaced the drum, because I never had reason to (maybe this is it?).
I was told by someone at a store that it could be "the drum". He seemed convinced. I asked if there were other internal parts like something that "charges" the toner (I don't know what I'm even asking), etc. he said no. But when I look online I do see mention of a "fuser".
Anyway, before I take this heavy thing in for repair are there any suggestions on what I might try first?
The connection is fine, the printer will act like it's printing but the pages are completely blank.
Should I buy a drum and see if that's the problem?
Any advice is appreciated, thank you.
