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Canon iPF6100 stop on power on with Error: "Close Upper Cover"

Discussion in 'Canon InkJet Printers' started by Oakville, May 13, 2017.

?

What should I do with my Canon iPF6100 printer?

  1. Dump it to recycle center!

    0 vote(s)
    0.0%
  2. Call Canon for Service.

    0 vote(s)
    0.0%
  3. Try to fix by myself.

    100.0%
  4. Other ...

    0 vote(s)
    0.0%
  1. May 13, 2017
    Oakville

    Oakville Newbie to Printing

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    Printer Model:
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    1) When Power on the printer shows Error: "Close Upper Cover", the Cover is closed for sure. Not able to do anything after that, even not able to power off. Has to unplug the power cord.

    Attached please find the photo I took about the Error. IMAG0309 (002).jpg

    (2) Before this, the printer showing Error:"Call for Service".
    I google for a while, did entry maintenance mode and select replace "CPU". Then power off.
    After power on this happens.

    It does not function now?

    (3) I have this Canon iPF6100 24 inch printer for over 8 years. Always using Canon's ink cartridges. The 12 cartridges still good before this error.

    Never used aftermarket cartridges.

    I am trying to fix it by myself.
    I downloaded the <<ipf6100 service manual.pdf>> (367 pages), and reading it now.

    New to this site, I will be really appreciate if anyone can help or give me some direction.
    Is it even possible to fix by myself?

    I am in Canada, How much Canon Service going to charge me?

    Thanks a lot!
     
  2. May 13, 2017
    PeterBJ

    PeterBJ Printer VIP Platinum Printer Member

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    I found the service manual here for others to check out and possibly find the cause of the problem. According to page 2-61 in the service manual the top cover sensor is an optical interrupter. Could the light blocking sensor arm by accident have broken off or be bent out of alignment?
     
  3. May 13, 2017
    The Hat

    The Hat Printer VIP Moderator

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    Hi @Oakville, you’ve got yourself into a bit of a conundrum and you may have wiped/moved the EPROM memory and you’ll now need to reset it.

    Take the same steps you did before to enter Service Mode and follow the procedures in Chapter 7 (Page 330), service mode is suppose to work when everything else wont.

    While in service mode you can also display, you last previous errors (up to 20) this can help to decipher some of your earlier problems and there is also an I/O Display, this helps explain information on each sensors and switch.

    O’ the bad news is, Canon won’t help with technician information because the machine is to old, they might offer a discount to you on a newer model.

    Sorry..
     
  4. May 13, 2017
    Oakville

    Oakville Newbie to Printing

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    Thank you so much for your input @PeterBJ.

    I checked the "light blocking sensor arm", it seems alright.
    Also try to use a small metal scale insert into the sensor slot to block the light.
    No luck yet.

    Next I have to disassembly the top, see what I can find over the sensors.

    Much Appreciate!
     
  5. May 13, 2017
    Oakville

    Oakville Newbie to Printing

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    Good Morning @The Hat .

    I try to enter Service Mode by follow the procedures in Chapter 7 (Page 330) by "Feeder Selection + Information" buttons holds during power on.
    But it still stop at the "Close Upper Cover" error.

    I also try the next Mode which is download firmware mode, which can bypass the error or maybe not the error yet?
    The printer went into firmware download mode without any error, and I can use the firmware tool "see" the printer.
    It's already the latest firmware version 1.42, there is nothing I can do above that.

    Does this means my PCB board still good?
    I hope.

    I agree with you, Canon Service won't help at this point.

    Thanks for your input!

    I will read the disassembly section of the manual and check these:
    1. Cover sensor.
    2. Cable between the sensor and PCB board.
    3. The PCB board itself.
    Please let me know if you have any other suggestion.

    Have a nice day.
     
    Last edited: May 14, 2017
  6. May 15, 2017
    Oakville

    Oakville Newbie to Printing

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  7. Jul 3, 2017
    jomoku

    jomoku Print Lurker

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    Hello,

    did you found a solution for the problem? I have the same Issue with a IPF 5100
     
  8. Jun 9, 2018
    romain

    romain Print Lurker

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    bonjour jai me mai souci que vous et personne ne peux m'aide
     
  9. Jun 9, 2018
    The Hat

    The Hat Printer VIP Moderator

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    Hi romain and welcome, it sure would help if you can Si vous pouvez utiliser l'anglais, because we are not the best at translations here...:)
    https://translate.google.com/
     
  10. Jun 10, 2018
    romain

    romain Print Lurker

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    hello I have a problem with an ipf6400 Error: "Close Upper Cover" jute for a cartridge and I'm with his person can help me
     

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