Have you ever tried to report a landline fault in the UK?

Roy Sletcher said:

ahem... after all you asked

http://news.bbc.co.uk/2/hi/7633254.stm

from the good old BBC. Would they lie to you?

Roy S.
Who's dentist purchases a new BMW after my visits.

Click to expand...

CakeHole said:

@Emulator this is the course of action you should take...
http://help2.talktalk.co.uk/how-do-i-make-complaint

If talk talk will not listen then you should go to their ADR (Alternate Dispute Resolution) scheme in this case the Ombudsman service. Normally with most ISPs if it gets to the stage of you taking the complaint to them they will soon take notice as the Ombudsman will normally rule in the favour of the customer. The ISP also has to pay the Ombudsman fees for dealing with complaints which obviously they do not want.

OFCOM (One F) will not help you or your case, they do not deal with SINGULAR or individual complaints, they regulate the industry as a whole, the only time the would listen to your Talk Talk complaint would be if thousands of others all wrote to them with the same issue. A bit more about that here...
http://consumers.ofcom.org.uk/complain/phone-and-broadband-complaints/service-problems/

I hope that helps.

Click to expand...

Emulator said:

If you search the net there are tales as long as your arm of people complaining about problems with telephone service providers. Some go to enormous, time consuming and detailed lengths and seem to get nowhere. It is an individual against a practiced industry.

Click to expand...

CakeHole said:

Nope as long as you keep records (record phone calls if you can) keep copies of any letter you send and receive, if it then drags on you have all the evidence needed to take the matter to an ADR ombudsman who will solve the problem for you. I previously had an issue with an ISP that continually over billed and even tried to bill me once i had left and was out of contract. The ADR scheme sorted it all out. The trouble with the web for things like this are most stories are just from people that moan, rather than gone through the steps and taken things to ADR stage.

Click to expand...

Emulator said:

Part of the trouble is the so helpful?? guys in Asia. They are on a different continent in all senses. It ain't their fault. It is the system devised here to block all avenues. I'll let other enthusiasts battle with that, it could take an act of parliament.

Click to expand...

Emulator said:

My TALKTALK landline phone went dead last
The authorities really ought to sort out these companies, which by all accounts are all as bad as each other.

Click to expand...