support code 5012

anwar qais

Getting Fingers Dirty
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Nice day
I need your help
My printer is Canon MG5540
now is not work it showed me this message "support code 5012"
I will be grateful to any one can help me to fix this error.
Thanks
 
Last edited:

Łukasz

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Hi,

Error 5012 is related to Scanner Unit. Something not up with operating electric motor, it not necessarily means failure of motor itself. It may be due to cable connections or sometimes because of motherboard (damaged socket or poor soldering).

When you received this error?
After normal operation of the printer or as a result of some repairs?

Ł.
 

anwar qais

Getting Fingers Dirty
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Thanks it's work with me there were cable connection error and I reconnect it thank you alot
 

Łukasz

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Glad to hear that everything is all right :thumbsup

Can I ask something - is it due to ink absorber replacement?
What about locked service mode, how it ended up?

Ł.
 

anwar qais

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Yes, I replaced the motherboard of the printer with a new one and it worked properly, but now there is a service tool V4410 available in a printer repair center in my Governorate can rest my printer with 25 dolars,
Thanks alot
 

Abdullah Alsaedi

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Hello ,
how you solved this prblem , because the same thing occur to my printer
 
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