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Canon Ix4000 5c00 Error

Discussion in 'Canon InkJet Printers' started by emmaachile, Oct 19, 2011.

  1. Oct 19, 2011
    emmaachile

    emmaachile Getting Fingers Dirty

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    Please can someone actually give a clear answer to resolving this problem. I have checked other recommended solutions all to no avail.
    The printhead stays in the middle of the printer and does not light the cartridges and every function seem to be disabled. The lights blinks four times intermittently between orange and green lights.
    The printer was bought in March 2011, so the issue of the end of life seem not applicable.
    What do i do?
    Get a new printhead, logic board assy or purge unit?
  2. Oct 19, 2011
    jtoolman

    jtoolman Print Addict Platinum Printer Member

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    Should be under guarantee right?
  3. Oct 19, 2011
    emmaachile

    emmaachile Getting Fingers Dirty

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  4. Oct 19, 2011
    jtoolman

    jtoolman Print Addict Platinum Printer Member

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  5. Oct 19, 2011
    emmaachile

    emmaachile Getting Fingers Dirty

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    ok
    Will try to get the two items as others say logic board assy and the purge unit. I will get the cost and see whether it is even available. Canon has a poor customer service unit.
  6. Oct 20, 2011
    emmaachile

    emmaachile Getting Fingers Dirty

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  7. Oct 24, 2011
    emmaachile

    emmaachile Getting Fingers Dirty

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    This is the message i got from canon as regards the error message for 5C00.


    Thank you for contacting Canon.

    I am sorry to hear that you are having difficulty with your Canon product.

    With reference to your enquiry regarding the iX4000 error message, we would advise you to completely remove the ink cartridges and disconnect the printer from all power sources, computer and mains, and let the machine rest for 20-30 minutes. This will allow a hardware reset within the printer, and clear this issue.

    After 30 minutes, reconnect the printer and power on. If the issue persists, we would advise you to follow the below link:

    http://www.canon.co.uk/Support/Consumer_Products/Repair_Process.aspx

    Contact a repair center of your choice. Please include in your package a cover letter detailing your problem, proof of purchase for an in-warranty repair (within 12 months of purchase), a phone number, and a return address. You will be liable for all associated costs for an out of warranty repair, however with an in-warranty repair, you are only liable for the cost of postage to the repair center. For this I recommend you use a mail tracking service.

    I hope this information is of use to you.

    Should you have any further queries with regards to this matter or wish to reply to this e-mail within the next 5 days, please click on this link.

    Yours sincerely,




    Canon Consumer Support

    Online Support

    Please consider the environment before printing this e-mail
  8. Oct 24, 2011
    stratman

    stratman Printer Master Platinum Printer Member

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    So you are still covered under the 12 month warranty period, as jtoolman posted twice?
  9. Oct 24, 2011
    emmaachile

    emmaachile Getting Fingers Dirty

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    yes but I am in far away Nigeria. Chasing the warranty might cost me here. I am about to connect the printer back and hope the printer responds.
  10. Oct 24, 2011
    stratman

    stratman Printer Master Platinum Printer Member

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    I wish you the best of luck, emmaachile. Hope the printer works properly for you.

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