Canon Service?

mswannie

mswannie

Fan of Printing
Joined
Aug 9, 2014
Messages
44
Reaction score
53
Points
70
Printer Model
Canon MG3650, MG7550, MG7750
The Hat said:
Tell me about it,
I got exactly the same treatment when my printer was just out of warrantee.

I choose to transport the 60 km. to the Service centre, up and back twice (Saving €70) but had to admit I’d refilled my OEM cartridges, otherwise I was up for €325 for replacement cartridges supplied at my own expense.

I then had to pay €125 charge for a 1 minute software reset, later I had to purchase a new set of Compatible Cartridges (Chinese) another €175 Inc P&P to get the printer out of factory default and back working again.

Now if I wish to go on using my printer after the "absorbers message full" pops up which will be shortly I will have to return the printer to them again for yet another 1 minute reset, and so it goes on.

The moral of the story is stay away from any Canon Service if you can because it can end up being more expensive then buying a new printer and in my case it will be because they now have me by my short and curlys.

So if you have to go to Canon Service admit to using nothing other than OEM cartridges and inks otherwise your warrantee is void and it then starts to get expensive, so lie like hell guys.

In a Cop series a long time ago, they would say:- “ Let’s do it to them before they do it to us “ and when it comes to dealing with ANY Canon Service Centre I couldn’t agree more..
Click to expand...
Exactly! And that's why if I can't fix my printer myself, I will buy a new one. Much cheaper and less stress!
 
The Hat

The Hat

Printer VIP
Platinum Printer Member
Joined
Jan 18, 2010
Messages
15,623
Reaction score
8,695
Points
453
Location
Residing in Wicklow Ireland
Printer Model
Canon/3D, CR-10, CR-10S, KP-3
mswannie said:
but how do they know what ink you have been using if you take it out before you send it to them? Or put some originals back in...
Click to expand...
They don't and can’t, that’s why you should only return your printer with OEM cartridges with chips that are not disabled.
Now that’s a win win combination..:thumbsup
 
turbguy

turbguy

Printer Master
Platinum Printer Member
Joined
Sep 10, 2007
Messages
1,557
Reaction score
1,424
Points
293
Location
Laramie, Wyoming
Printer Model
Canon i960, Canon i9900
stratman said:
:hide

I may live in a city in America where the river once caught on fire and so did the mayor's hair, but, Canon has been good to us and the telephone works. :woot
Click to expand...

...and where Lebron returns to, too!
 
Last edited:
Ł

Łukasz

Printer Guru
Joined
Jul 3, 2014
Messages
250
Reaction score
393
Points
138
Location
Poland
Printer Model
MG6250 (MG5150 before)
Hi,
mswannie said:
Before finding this amazing forum, which has solved my problem, I had the following conversation:

I......(official Canon Service for Greece): Yes?
Me: Is that I.....? Are you the official Canon Service centre?
I...... Yes.
Me: Well, I have this problem with my printer and it tells me to contact the Service Centre. It is still under guarantee. (Explains problem)
I...... Right. You have to send the printer here by courier. That will cost €40. Then it will cost €80 to fix the problem and something to send it back.
Me: But it's under guarantee. It is only 11 months old. Why do we have to pay?
I...... We are not Canon.
Me: But you are the official Canon Service centre.
I...... Yes, but we are not Canon.
Me: So, is there an actual Canon here?
I...... No.
Click to expand...

Look like customer service in soviet-communist state :/

In Poland, such situation are described by phrase:

Nie mamy pańskiego płaszcza i co pan nam zrobi?

(We do not have your coat and what you will do us?)​


Ł.
 
mswannie

mswannie

Fan of Printing
Joined
Aug 9, 2014
Messages
44
Reaction score
53
Points
70
Printer Model
Canon MG3650, MG7550, MG7750
Łukasz said:
Hi,


Look like customer service in soviet-communist state :/

In Poland, such situation are described by phrase:

Nie mamy pańskiego płaszcza i co pan nam zrobi?

(We do not have your coat and what you will do us?)​


Ł.
Click to expand...
Yes, you are right!
And I haven't worked out yet why no one in this country ever identifies who they are when they answer the phone. Whoever you call, from the Town Hall to Canon Service, they pick up the phone and say 'ναι' = 'yes' in a totally bored voice so you always have to ask who they are.
 
stratman

stratman

Printer VIP
Platinum Printer Member
Joined
Apr 19, 2007
Messages
8,712
Reaction score
7,172
Points
393
Location
USA
Printer Model
Canon MB5120, Pencil
stratman

stratman

Printer VIP
Platinum Printer Member
Joined
Apr 19, 2007
Messages
8,712
Reaction score
7,172
Points
393
Location
USA
Printer Model
Canon MB5120, Pencil
PeterBJ said:
Another thing that voids the warranty is the use of consumables that are not Canon OEM...
Click to expand...
As I have posted before, In the USA there is the Magnuson-Moss Warranty Act which, as applied to the automobile industry, maintains warranty when 3rd party parts have been used in the maintenance and repair of an automobile. That Canon and other manufacturers have not been tested on this principle, the invalidation of warranty secondary to the use of 3rd party cartridges, is purely financial as the monetary award would be small for the litigating attorney.
 
stratman

stratman

Printer VIP
Platinum Printer Member
Joined
Apr 19, 2007
Messages
8,712
Reaction score
7,172
Points
393
Location
USA
Printer Model
Canon MB5120, Pencil
mswannie said:
but how do they know what ink you have been using if you take it out before you send it to them? Or put some originals back in...
Click to expand...
They will not know. How could they know since the installation of a new cartridge(s) triggers a maintenance purge of ink. I doubt Canon does spectrophotometric analysis on ink in the print head.

On the other hand, an override of the empty warning may give Canon an excuse to deny warranty coverage.
 
stratman

stratman

Printer VIP
Platinum Printer Member
Joined
Apr 19, 2007
Messages
8,712
Reaction score
7,172
Points
393
Location
USA
Printer Model
Canon MB5120, Pencil
Łukasz said:
Look like customer service in soviet-communist state :/

In Poland, such situation are described by phrase:

Nie mamy pańskiego płaszcza i co pan nam zrobi?

(We do not have your coat and what you will do us?)​
Click to expand...

I did not understand a word but I clearly understood what was happening. :he​
 
stratman

stratman

Printer VIP
Platinum Printer Member
Joined
Apr 19, 2007
Messages
8,712
Reaction score
7,172
Points
393
Location
USA
Printer Model
Canon MB5120, Pencil
turbguy said:
...and where Lebron returns to, too!
Click to expand...
You said it, brother! It will be a shot in the arm for Cleveland. There has already been talk if the Cavs are in the championship then the Republican convention will have to be moved to a different date or location.

LeBron James and Johnny "Football" Manziel both in Cleveland? They are buddies. The dope is LeBron may want to play football with Manziel and the Browns when he leaves basketball. Craaazy.

I hope James, Owner Gilbert, and the fans can forgive / forget previous transgressions when James left Cleveland in the past. Winning cures all ills.
 
You must log in or register to reply here.

Latest posts

Top